Customer Service Manager (Industrial Gases, LPG or Gas Distribution)

In brief

**Overview** Fempower Recruitment Excellence is seeking an experienced and results-driven Customer Service Manager for a well-established organisation located in Alrode, Alberton. This role is focused on leading and managing the customer service function within an organisation that operates in the industrial gases, LPG, or gas distribution sector. The successful candidate will be responsible for driving customer service excellence, improving operational efficiency, managing customer relationships, and leading a high-performing customer service team. **What you will do** * Develop and implement customer service strategies aligned with business objectives. * Lead, manage and develop the Customer Service team to ensure operational excellence. * Oversee daily customer service operations, including enquiries, order-related issues, complaints and escalations. * Monitor service delivery standards, SLAs and departmental KPIs. * Drive customer satisfaction, retention and continuous improvement initiatives. * Identify opportunities for process optimisation and service delivery improvements. * Prepare and analyse customer service performance reports and management dashboards. * Collaborate with Sales, Finance, Supply Chain and Logistics to ensure seamless service delivery. * Manage customer pricing queries, account-related concerns and service disputes. **Requirements (from the original advert)** * Must have previous experience working within the industrial gases, LPG or gas distribution industry. * Matric and a Bachelor's Degree or National Diploma in Business Management or Customer Service Management. * Minimum 5–8 years' experience in a Customer Service environment. * Minimum 3 years' management experience, including direct management of customer service teams. * Proven experience managing escalated customer complaints and service delivery challenges. * Strong experience in SLA management, KPI development, performance reporting and process improvement. * Excellent leadership, communication, problem-solving and stakeholder management skills. **Who should apply** An experienced and results-driven Customer Service Manager with a background in industrial gases, LPG, or gas distribution. The ideal candidate will possess a Bachelor's Degree or National Diploma in Business Management or Customer Service Management, along with a minimum of 5-8 years of experience in a customer service environment, including at least 3 years in a direct management role leading customer service teams. They should have proven experience in managing escalated complaints, service delivery challenges, SLA management, KPI development, performance reporting, and process improvement, coupled with excellent leadership, communication, problem-solving, and stakeholder management skills. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/customer-service-manager-industrial-gases-lpg-or-gas-distribution-fempower-recruitment-excellence-1 Source: myjobmag

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At a glance

• At least 3 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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