Shop Assistant Cashier X2 - Clicks Vyfhoek

In brief

**Overview** This role is for a Shop Assistant Cashier at the Clicks Vyfhoek store, operating within the Clicks Group. The primary objective is to deliver service excellence through efficient customer service, point of sale (POS) operational activities, and merchandising in store, ultimately contributing to a positive customer experience. **What you will do** * Efficiently execute all operational activities at the point of sale in a timely and efficient manner. * Maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. * Ensure the safe handling of cash at all times. * Proactively promote the Clicks' clubcard and enroll new clubcard members in order to achieve the clubcard participation targets. * Make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". * Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. * Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. * Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. * Maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. **Requirements (from the original advert)** * **Knowledge**: * Basic maths calculations * Retail/FMCG background and understanding of merchandising and promotions principles * Understanding of stock management procedures * Knowledge of customer service excellence * **Skills**: * Planning and organising skills * Problem-solving skills * Strong customer orientation * Good communication skills * Computer literacy * Numeracy skills * **Competencies**: * Essential: Relating and networking; Following instructions and procedures; Delivering Results and Meeting Customer Expectations * Desirable: Working with people; Persuading and Influencing; Planning and Organising; Coping with Pressures and Setbacks * **Experience**: * Desirable: Experience in a customer facing role within a retail/FMCG store operations environment * **Education**: * Essential: Grade 12 * Desirable: Maths 50% and English 50% at Grade 12 level **Who should apply** The ideal candidate for this position should possess a Grade 12 education, with desirable scores of 50% in Maths and English at that level. While not essential, experience in a customer-facing role within a retail or FMCG store operations environment is desirable. The applicant should demonstrate knowledge of basic maths calculations, retail/FMCG principles including merchandising and promotions, stock management procedures, and customer service excellence. Key skills include planning, organizing, problem-solving, strong customer orientation, good communication, computer literacy, and numeracy. Essential competencies include the ability to relate and network, follow instructions and procedures, and deliver results while meeting customer expectations. Desirable competencies include working with people, persuading and influencing, planning and organizing, and coping with pressures and setbacks. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/shop-assistant-cashier-x2-clicks-vyfhoek-clicks-group-2 Source: myjobmag

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• Customer service

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