Product Administrator: FTTH

In brief

**Overview** This is a Full-Time position for a Product Administrator specializing in Fibre-to-the-Home (FTTH) at Vox Telecom, located in Johannesburg, Gauteng. Vox Telecom is a leading telecoms operator established in 1998, providing voice, data, and collaboration services to the southern African market, with offices across South Africa and in Windhoek, Namibia. The Product Administrator: FTTH provides administrative, operational, and coordination support to the Hypa Fibre Product team. The role focuses on ensuring accurate and timely completion of product-related administration, reporting, documentation, system updates, Fibre Network Operator (FNO) administration, process maintenance, and stakeholder requests. This position acts as a coordination point between various internal departments (Product, Sales, Retentions, Debtors, Systems, Marketing, Operations) and FNOs, with a primary emphasis on execution, administration, data accuracy, and follow-through. Strategic decisions, commercial matters, pricing approvals, and major escalations are handled by the Product Manager. **What you will do** * Provide day-to-day administrative support to the Hypa Product team. * Maintain product information, product documentation, and supporting schedules. * Maintain product-related spreadsheets, trackers, and shared folders. * Assist with approved product changes and updates. * Ensure product information is accurately captured and maintained. * Maintain records of product changes, launches, and amendments. * Follow up with internal teams on outstanding product-related actions. * Track agreed actions through to completion. * Coordinate the creation, updating, and maintenance of product-related collateral with Product and Marketing. * Ensure collateral reflects the latest approved product features, pricing, terms, benefits, eligibility criteria, and processes. * Coordinate submission of new or amended collateral for review and sign-off. * Track required Product, Marketing, Legal, Compliance, and stakeholder approvals. * Maintain a central repository of approved product collateral. * Maintain version control and remove or clearly mark obsolete collateral. * Coordinate collateral updates following product launches, product changes, FNO price changes, promotional changes, or process amendments. * Track outstanding collateral actions, approvals, and publication dates. * Maintain an audit trail of approvals and final approved versions. * Support the Product Manager with collateral preparation for product launches and changes. * Maintain FNO product information and documentation for Vuma, Openserve, and Frogfoot. * Assist with FNO product updates and changes. * Maintain FNO rate cards and supporting documentation. * Assist with FNO-related administration and queries. * Maintain FNO contact lists and operational information. * Assist with FNO portal administration. * Escalate commercial or pricing matters to the Product Manager. * Request FNO portal access for new staff. * Maintain a record of FNO portal users. * Process access requests as instructed. * Assist with amendments to user permissions. * Assist with removal of access when employees leave or change roles. * Maintain documentation of access requests. * Prepare and submit product information for system configuration. * Maintain product setup information. * Assist with system testing and User Acceptance Testing (UAT). * Record testing results and defects. * Log and track system issues. * Follow up with Systems and Soliditech on outstanding issues. * Maintain a tracker of development and system-related actions. * Assist with information required by Systems and Development teams. * Track development ETAs and outstanding actions. * Record actions from Sprint Planning sessions. * Distribute action items to relevant stakeholders. * Escalate overdue or blocked items to the Product Manager. * Assist with testing new and amended fibre products. * Execute test cases provided by the Product Manager or Systems team. * Capture and maintain test results. * Identify and document defects. * Provide screenshots and supporting information where required. * Retest fixes once completed. * Confirm completion of allocated test scenarios. * Escalate failed tests or material issues to the Product Manager. * Receive and distribute FNO files to relevant internal teams. * Maintain FNO data folders. * Assist with KML file administration. * Ensure new KML files received from FNOs are submitted to Systems for upload. * Maintain a record of KML files received and submitted. * Validate that required information has been received before submission. * Follow up on missing information. * Maintain accurate records of completed imports. * Receive and coordinate AEX files. * Assist with identifying orders that have not been imported into Solid. * Maintain the LVR import tracker. * Coordinate with the Admin team where customer ID, GPS latitude, or GPS longitude information is required. * Assist with updating the Vuma Reach Portal Customer Import module. * Assist with ensuring orders are imported into Solid. * Track outstanding orders. * Follow up on incomplete information. * Escalate unresolved issues to the Product Manager. * Maintain product reporting spreadsheets and trackers. * Assist with daily BI reporting processes. * Ensure required FNO files are available for reporting. * Assist with uploading daily files where required. * Monitor report completion. * Identify obvious data discrepancies and escalate them. * Assist with compiling Gross Sales and Net Sales information. * Assist with tracking terminations and suspensions. * Assist with monitoring LVR numbers. * Assist with product-level customer data. * Maintain reporting records and supporting documentation. * Assist with monthly FNO reconciliation and Revenue Assurance activities. * Assist with queries escalated by the Revenue Assurance team. * Escalate unresolved issues to the Product Manager. * Assist with tracking corrective actions. * Provide administrative support for fibre refund and credit-note processes. * Assist Debtors with supporting information. * Prepare information for authorised Product approval where required. * Escalate exceptions to the Product Manager. * Receive and record escalated product queries. * Ensure requests are submitted in writing where required. * Gather customer and order information. * Review available system information. * Obtain information from relevant internal teams. * Maintain an escalation tracker. * Follow up on outstanding actions. * Communicate status updates to relevant stakeholders. * Escalate complex or unresolved matters to the Product Manager. * Maintain appropriate records for audit purposes. * Schedule product training sessions. * Maintain training calendars. * Send invitations and meeting details. * Maintain attendance registers. * Prepare training material and documentation. * Ensure the latest approved product information is used. * Maintain training records. * Assist with onboarding administration. * Distribute approved product information to attendees. * Follow up on training-related actions. * Maintain the register of Hypa Product processes. * Maintain current versions of process documentation. * Schedule process mapping sessions. * Coordinate attendance from relevant stakeholders. * Capture required process information. * Maintain action logs. * Follow up on outstanding process actions. * Ensure completed process documentation is stored correctly. * Assist with updating processes following approved changes. * Maintain records of process owners and approval status. * Ensure superseded versions are appropriately archived. * Collect competitor fibre pricing information. * Update the approved competitor analysis spreadsheet. * Ensure information is captured consistently. * Maintain historical competitor pricing. * Save updated reports in the appropriate shared folder. * Highlight material pricing changes to the Product Manager. * Assist with gathering supporting information where required. * Maintain the price-change tracker. * Capture approved new pricing. * Update relevant product administration documentation. * Assist with product code updates. * Provide approved information to Systems and Soliditech. * Assist with checking that approved changes have been implemented. * Maintain before-and-after pricing schedules. * Assist with Marketing and Online communication coordination. * Maintain supporting records for audit purposes. * Provide administrative support to Sales and Sales Management on product-related queries. * Assist with product information requests. * Maintain approved product information and FAQs. * Assist with resolving straightforward operational queries. * Escalate product, pricing, or policy decisions to the Product Manager. * Support Sales with approved product documentation. * Assist with onboarding and product information for new employees. **Requirements (from the original advert)** **Qualifications** * Grade 12 / Matric * Certificate, Diploma or qualification in Business Administration, Commerce, Information Technology, Telecommunications or a related field is advantageous. **Experience** * 2+ years' experience in an administrative, product, telecommunications, ISP or operational support environment. * Experience within a fibre or telecommunications environment. * Product administration experience. * Experience working with CRM, OSS/BSS or order management systems. * Experience with process documentation. * Experience with Excel and reporting. **Skills and Competencies** * Strong attention to detail. * Tracker management. * Data capturing and validation. * Record keeping. * Document management. * Meeting administration. * Microsoft Office proficiency. * Strong Microsoft Excel skills. * Basic understanding of OSS/BSS systems. * Basic understanding of order management systems. * Ability to learn internal systems quickly. * Basic understanding of FTTH. * Basic understanding of FNO and ISP operating models. * Understanding of fibre orders, activations and cancellations is advantageous. * Excel reporting. * Basic data analysis. * Maintaining reporting schedules. * Highly organised. * Detail-oriented. * Reliable. * Structured. * Proactive. * Strong follow-up skills. * Able to manage multiple priorities. * Strong written and verbal communication. * Customer-focused. * Team-oriented. * Able to escalate issues appropriately. * Comfortable working across multiple departments. * Able to work independently once processes are understood. * Comfortable working with repetitive processes while maintaining accuracy. **Who should apply** This role is ideal for a highly organised, detail-oriented, and reliable individual with at least two years of administrative or operational support experience, specifically within a fibre or telecommunications environment. The successful candidate will possess strong administrative, data management, and coordination skills, with a focus on accuracy and follow-through. They should be proficient in Microsoft Office, particularly Excel, and have a basic understanding of FTTH, FNOs, ISPs, and order management systems. A proactive approach, strong written and verbal communication, the ability to manage multiple priorities, and comfort working across various departments are essential for this role. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/product-administrator-ftth-vox-telecom Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Data entry

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.