SAP Support Analyst

A leading manufacturing company based in Durban is seeking a skilled and motivated SAP Support Analyst to join their team. This role is ideal for a proactive individual who enjoys problem-solving, supporting business systems, and driving process improvements Key Responsibilities * Provide day-to-day support for SAP-related issues impacting business operations * Resolve Level 1 support queries promptly and escalate complex issues appropriately * Engage with users to understand system challenges, prioritize needs, and ensure timely resolution * Proactively identify recurring or potential issues (master data or business processes) and collaborate with relevant stakeholders to resolve them * Analyze current business processes and recommend IT-driven improvements * Ensure adherence to correct business processes through user follow-ups * Participate in system testing for new developments and enhancements * Maintain and align training documentation with current business processes * Develop additional training materials where necessary * Deliver training sessions to individuals or small groups * Compile and support monthly regional reporting (e.g., sales, utilization metrics) Minimum Requirements * Bachelor of Commerce (Information Systems) or Bachelor of Business Science (Computer Science / Information Systems) * SAP certification (advantageous) * Minimum 2 years' experience in a system support or analyst role * Strong computer literacy, particularly in Microsoft Excel * Excellent written and verbal communication skills Key Competencies * Strong analytical and problem-solving skills * Ability to work independently and within a team * High attention to detail and accuracy * Strong organizational and time management skills * Customer-focused approach with a commitment to service excellence