Assistant Director: Debt Management

In brief

**Overview** This role is for an Assistant Director: Debt Management, operating within the Debt Management Directorate of the Gauteng Department Of E-Government. The position is based in Johannesburg and offers a salary of R487 197 per annum (Level 09), plus benefits. The reference number for this vacancy is REFS/057156. **What you will do** * Ensure administration and collections of debts due to GPG departments. * Supervision of Staff. * Manage performance evaluations of the team. * Identify staff training needs and development. * Supervision of staff debt management and collection tasks. * Ensuring an effectively managed and cohesive team. * Coaching and mentoring of staff. * Ensuring the development and growth of the staff. * Ensure that work is distributed equally and manage workloads. * Leave management in accordance with the leave policy. * Ensure that the administration of debts is achieved per SLA for the GPG departments per SLA target. * Monitoring of daily activities performed by staff. * Ensure that debts are recorded within SLA timelines. * Debt administration processes are followed. * Monitor error reports and advise on corrective measures. * Quality assurance of work performed. * Verification and validation of all received debt mandates. * Ensure all accounts (i.e. Ledger accounts, etc) are verified before the debt is authorized. * Ensure that internal controls are adhered to in line with policies and procedures. * Attending to audit queries and submission of RFI. * Retrieval and submission of requested information within SLA timelines. * Compile management audit response. * Overseeing the implementation of the audit action plan. * Overseeing and management of record keeping. * Ensure that sensitive information is protected as per POPI act. * Ensure that the unit sustains the SABS ISO 9001/2008 quality assurance certificates. * Verify and authorise the system transactions. * All debt-related transactions on relevant systems: BAS, PERSAL, SAP and ECM. * Resolution of escalated queries and provide feedback. * Consolidation and analysis of the debt administration productivity report. * Weekly productivity analysis report. * Monthly take on variance report. * Ensure that collection and legal recovery is achieved per SLA for the GPG departments and reduce outstanding debt per SLA target. * Monitoring of daily activities performed by staff. * Ensure that debts are collected within SLA timelines. * Adopt procedures and processes necessary to recover all State monies from defaulters. * Debt collection processes are followed. * Follow up on progress report on cases referred to State Attorney. * Quality assurance of work performed. * Write-off recommendations before submission to the departments. * Memos for legal action and hand over to the State Attorney. * Spot checks for debt files. * Ensure that internal controls are adhered to in line with policies and procedures. * Resolution of escalated queries and provide feedback. * Ensure administration of credits balances and Debt Suspense (Ledger Accounts) achieved per SLA for the GPG departments. * Monitoring of daily activities performed by staff. * Clearing of Ledger accounts within SLA timelines. * Request monthly report for credit balances. * Quality assurance of work performed. * Verify, correct, and sign the following memos and ISO form related to: Credit refund to suppliers, Credit funds to debtors. Credit refund to beneficiaries of the deceased. * Spot checks of credits balance on aging analysis and balances on debt suspense account. * Ensure that internal controls are adhered to in line with policies and procedures. * Overseeing and management of record keeping. * Management of stakeholder relationships. * Prepare, consolidate, and compile management reports for GPG departments. * Request and prepare monthly BAS reports. * Supply monthly debt management reports. i.e. OPSCOM, HOD Analysis and STRAT reports. * Analysis of the reports through stakeholders’ engagement. * Effective customer relations management. * Coordinating and facilitate information sharing sessions. * Review of policies and procedures when necessary. * Overseeing the implementation of policies and procedures. * Ensure that advocacy of policies and training sessions are conducted. * Consultations with State Attorney and other stakeholders. * Compilation and submission of miscellaneous reports for management. * Management of the SMS debt related cases. * Participation in the recruitment process for debt management and other units. * Shortlisting and conducting interviews. **Requirements (from the original advert)** * Matric plus Qualification in Financial Accounting / Financial Management at NQF level 6 as recognized by SAQA. * Plus 3 years’ experience in debt collection within debt management environment. **Who should apply** Candidates with a Matric certificate and a Qualification in Financial Accounting or Financial Management at NQF level 6, as recognized by SAQA, are encouraged to apply. Applicants must also possess at least 3 years of experience in debt collection within a debt management environment. The ideal candidate will be capable of staff supervision, performance management, training and development, and ensuring adherence to debt administration and collection processes, SLAs, and internal controls. Experience with financial systems such as BAS, PERSAL, SAP, and ECM is essential. The role requires skills in quality assurance, reporting, stakeholder management, audit query resolution, and adherence to legal frameworks like the POPI Act and quality standards such as SABS ISO 9001/2008. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/gauteng-department-of-e-government-vacancies-from-dpsa-circular-41-of-2026#spani-ref-refs-057156 Source: govpage

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At a glance

• At least 3 years of experience.

• SAP

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