67078242692 - Scheduling Coordinator

In brief

**Overview** The company 'Somewhere' is seeking a Full-Time Remote Contractor for the position of Scheduling Coordinator (Daytime Operations) within its Operations & Client Services Department. This role is based remotely in South Africa or Latin America (LATAM) and requires availability Monday – Friday, 8:00 AM – 5:00 PM Mountain Standard Time (MST / Arizona). The Scheduling Coordinator will manage the day-to-day rostering, dispatch, and matching of field Care Professionals with senior clients, serving as the operational bridge between clients and caregivers. The position is a fast-paced coordination and communication role involving building schedules, handling same-day call-outs, matching caregivers based on care plans and proximity, and communicating changes to family members. **What you will do** * Build, coordinate, and maintain weekly and monthly schedules for a large roster of field Care Professionals using ClearCare (WellSky). * Match clients with compatible caregivers based on care plan requirements, specialized needs (e.g., dementia/Alzheimer’s, mobility assistance), availability, personality fit, and geographic routing. * Respond decisively to same-day shift cancellations or caregiver emergencies, immediately identifying and dispatching qualified replacements to ensure uninterrupted client care. * Contact clients and family members promptly regarding caregiver updates, schedule adjustments, or arrival confirmations with warmth, reassurance, and professionalism. * Collaborate closely with four existing daytime Scheduling Coordinators, sharing coverage, rebalancing regional territories, and cross-covering peak call times. * Review morning handover notes logged by the on-call after-hours team at 8:00 AM MST, resolve open items, and provide a clear end-of-day handoff before 5:00 PM MST. * Serve as a supportive, accessible operational contact for caregivers regarding their shift schedules, client directions, and schedule availability. * Maintain 100% accurate, real-time records in ClearCare (WellSky) for every schedule change, call log, client note, and caregiver conversation. * Monitor clock-ins, missed check-ins, and schedule adherence to minimize overtime and prevent unassigned visits. **Requirements (from the original advert)** * 2–3+ years of experience in scheduling, dispatching, healthcare coordination, or customer support (experience in home care, home health, assisted living, or medical dispatch strongly preferred). * Hands-on experience or quick adaptability with ClearCare (WellSky) or similar home care / dispatch software. Proficiency with Microsoft Office / Google Workspace. * Flawless verbal and written English with a neutral, clear accent and active listening skills. * High emotional intelligence and patience when speaking with seniors and families. * Dedicated full-time availability strictly matching Monday – Friday, 8:00 AM – 5:00 PM Mountain Standard Time (MST). * Ability to stay composed, multi-task, and think on your feet when coordinating multiple moving schedules simultaneously. * Must be able to provide three (3) professional supervisory references who can speak directly to scheduling reliability, communication, and work ethic. * Successful completion of a comprehensive background check and identity verification. * Dedicated, quiet home office free from background noise and distractions. * Modern, high-performance laptop or desktop computer (Core i5 / AMD Ryzen 5 or higher, 16GB RAM preferred). * High-speed, stable fiber internet connection with a documented backup connectivity/power plan (UPS/inverter or secondary connection). * Professional USB noise-canceling headset. **Who should apply** Individuals who are empathetic, organized, proactive, and reliable team players are encouraged to apply. The ideal candidate will have exceptional attention to detail, fluent, neutral English, and a genuine passion for high-touch healthcare coordination. They should also possess high emotional intelligence and patience, and be able to stay composed, multi-task, and think on their feet in a fast-paced environment. **Deadline** Not specified **Reference** Original posting: https://recruitcrm.io/apply/17936249366730117093pUS?source=Jobspage&new=yes Source: somewhere

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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