IT Administrator - UPD Lea Glen (Roodepoort)

Clicks Group

Location
Roodepoort, Gauteng
Contract
Permanent
Minimum qualification
Matric / Grade 12
Closing date
Not stated — check the original listing

First listed . Last checked at source .

In brief

**Overview** This is a permanent IT Administrator role within United Pharmaceutical Distributors (UPD), a part of the Clicks Group. The position is based at the Roodepoort (Lea Glen) branch and reports to the Service Manager (IT) Infrastructure. **What you will do** The primary purpose of this role is to assist the IT Admin team in delivering optimum user and customer service, driving the IT service desk, and managing processes and procedures to ensure compliance and reduce risk. Key responsibilities include: * Adding and removing facilities on UPD Online menus and testing new programs for production. * Shaping the working environment, including setting high standards, ensuring business requirements are met, and monitoring departmental progress. * Acting as the first line interface with users and customers, following up on service desk logs, liaising with users and departmental staff, and addressing concerns to ensure customer satisfaction. * Drafting and implementing IT operational standards, procedures, and a governance framework, alongside performing general administration and correspondence. * Maintaining company asset control by recording details of all IT-related assets, maintaining a database, ensuring relevant forms are completed, authorized, and signed off, and placing orders for IT equipment. * Providing support and performing tests on the UPD in-house systems and managing queries from third-party electronic ordering systems. * Managing the access system by enrolling and maintaining employee access to UPD premises and zones, and providing reports upon request. **Requirements (from the original advert)** * **Education and Qualifications:** Matric * **Experience and Understanding:** * Sound understanding of a service desk and its operating principles * ITIL awareness * Experience in drafting processes and procedures * **Skills:** * Excellent communication skills * Very good computer skills, including Microsoft Office packages * **Knowledge:** * Call Management Systems **Who should apply** The ideal candidate should possess the following personal competencies: * Good communication skills * High-level problem-solving skills * Flexibility with working hours * Highly energetic and self-motivated **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/it-administrator-upd-lea-glen-roodepoort-clicks-group-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

    • Microsoft Office
    • Customer service

    Extracted automatically from the advert; confirm requirements on the original listing.

    Job description

    - To find and apply for jobs at the Clicks Group, visit their official career portal. You can browse current retail, pharmacy, and corporate openings, register your CV online, and track your application status directly through the Clicks Career Site. IT Administrator - UPD Lea Glen (Roodepoort) -------------------------------------------- * Job Type Full Time * Qualification Matric * Experience * Location Gauteng * City Roodepoort * Job Field Administration / Facilities  , ICT / Computer Introduction * We are looking to recruit a permanent IT Administrator to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort (Lea Glen) branch and will report to the Service Manager (IT) Infrastructure. Job description Job Purpose: * To assist the IT Admin team to deliver optimum user and customer service; drive the IT service desk whilst managing processes and procedures to ensure compliance and reduce risk. Key Performance Areas: * UPD Online: Add and remove facilities on menus and test new programs to be put into production. * Shape the working environment. This includes the setting of high standards, ensuring that business requirements are met and monitor departmental progress. * Customer satisfaction: Act as first line interface with users and customers, follow-up on service desk logs, liaise with users and departmental staff and address user and customer concerns. * Draft and implement IT operational standards and procedures and governance framework, perform general admin and correspondence functions. * Company asset control: Record details of all assets and maintain a database. Ensure relevant forms are completed, authorized and signed off. Place orders for any IT related equipment. * Provide support and perform tests on the UPD in-house and manage queries from third party electronic ordering systems. * Access system: enrol and maintain the employee access to UPD premises and zones and provide reports on request. Skills: * Excellent communication skills * Very good computer skills as well as Microsoft office packages Knowledge: * Call Management Systems Personal Competencies required: * Good communication skills * High level problem solving skills * Flexible working hours * Highly energetic and self motivated Minimum requirements Required Minimum Education and Qualifications: * Matric Minimum Experience and Education: * Sound understanding of a service desk and operating principles * ITIL awareness * Drafting of processes and procedures Check how your CV matches this job Method of Application ------------------------- Interested and qualified? Go to Clicks Group on careers.clicksgroup.co.za to apply Build your CV for free. Download in different templates.

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    IT Administrator - UPD Lea Glen (Roodepoort) at Clicks Group | SPANi - South African Jobs