Front Office Manager

In brief

Overview This is an opportunity for an experienced, energetic, and hands-on Front Office Manager to join an established boutique hostel in Cape Town. The role involves playing an integral part in the pre-opening and launch of a brand-new hostel scheduled for March 2027. The salary offered for this position is R23,000 - R25,000. What you will do The successful candidate will take ownership of the day-to-day Front Office operation, leading the reception and Duty Management team. Responsibilities include ensuring exceptional guest service, smooth reservations, and strong operational standards. The role also involves working closely with management on the new property to help establish systems, Standard Operating Procedures (SOPs), team structures, and service standards from the ground up. Key responsibilities include: * Lead and manage the Front Office team * Rostering, training, coaching and performance management * Oversee check-ins, check-outs, guest queries and complaints * Manage reservations, room & bed allocations and group bookings * Monitor OTAs, online bookings and guest communication * Maintain accurate PMS and Front Office administration * Work closely with Housekeeping, Maintenance, Security and Operations * Monitor guest feedback and drive service improvements * Develop SOPs and operational systems for the new hostel * Assist with recruitment and training of the new Front Office team * Assist with PMS, OTA and operational system setup * Support pre-opening preparation and operational readiness Requirements (from the original advert) The company is looking for a confident hospitality leader with: * Previous Front Office supervisory or management experience * Hotel, hostel, backpacker or accommodation experience * Strong people-management and training skills * Reservations and OTA experience * Experience with a hospitality PMS — Cloudbeds advantageous * Excellent organisational and administrative skills * Strong communication and problem-solving abilities * A hands-on, proactive approach * The ability to thrive in a fast-paced environment * Flexibility to work shifts, weekends and public holidays when required Who should apply This role is ideal for a hospitality professional who thrives in a fast-paced, social environment and understands that Front Office is at the heart of the guest experience. The ideal candidate is described as an experienced, energetic, and hands-on Front Office Manager and a confident hospitality leader. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/front-office-manager-tanya-serra-recruitment Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.