Customer Assistant: Foods (Shelf Packer Day)

In brief

**Overview** This role is for a Customer Assistant: Foods (Shelf Packer Day) at Woolworths, located at their Corporate Stores. The position is central to delivering exceptional customer service within a vibrant food retail environment. Key responsibilities include ensuring health, safety, and food handling standards are met, and contributing to an inviting shopping experience. Woolworths is committed to quality, innovation, and customer satisfaction, offering a supportive and dynamic work environment where employees can grow their careers. **What you will do** * Deliver exceptional customer service by warmly greeting customers and effectively responding to their needs. * Apply selling skills to advise customers on product options, promotions, and alternatives when items are unavailable. * Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and accurately replenishing shelves. * Identify and promptly address quality concerns, including isolating damaged goods and managing returns to vendors. * Adhere strictly to shop-keeping disciplines such as gap policies, planograms, and maintaining a clean and tidy department. * Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols. * Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions within the department. * Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings. **Requirements (from the original advert)** * Minimum education level: Grade 12 or equivalent NQF level * Basic computer literacy to handle essential digital tasks * Experience in a food retail or similar customer service environment is advantageous * Ability to work flexible shifts, including early mornings and weekends * Strong communication skills to engage effectively with customers and team members * Basic numeracy and literacy skills for stock management and record-keeping * Knowledge of food safety, hygiene standards, and cold chain management * Attention to detail to ensure stock rotation, merchandising, and shrinkage control * Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration * Ability to identify quality issues and manage returns or report suspicious activities responsibly **Who should apply** This role is suitable for individuals with a Grade 12 qualification or equivalent and basic computer literacy. Ideal candidates will have a passion for food retail and possess strong communication, numeracy, and literacy skills. Applicants should demonstrate personal discipline, including punctuality and teamwork, and be flexible to work various shifts, including early mornings and weekends. Candidates with knowledge of food safety, hygiene standards, and cold chain management, along with attention to detail and the ability to identify quality issues, are encouraged to apply. **Deadline** 22nd October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/customer-assistant-foods-shelf-packer-day-woolworths Source: myjobmag

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At a glance

• Customer service

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