Customer Assistant: Foods (Shelf Packer (Merchandiser) #435653

In brief

Overview This role is for a Customer Assistant: Foods (Shelf Packer/Merchandiser) at Woolworths, located in one of their Corporate Stores. The position is part of a team focused on delivering exceptional customer service within a vibrant food retail environment. The core function involves ensuring health, safety, and food handling standards are met, while contributing to an inviting shopping experience. What you will do * Deliver exceptional customer service by greeting customers warmly and responding effectively to their needs. * Apply selling skills, advising customers on product options, promotions, and alternatives when items are unavailable. * Manage stock efficiently through implementation of stock rotation, maintenance of cold chain and hygiene standards, and accurate shelf replenishment. * Identify and promptly address quality concerns, including isolating damaged goods and managing returns to vendors. * Strictly adhere to shop-keeping disciplines such as gap policies, planograms, and maintaining a clean, tidy department. * Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols. * Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions within the department. * Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings. Requirements (from the original advert) * Minimum education level: Grade 12 or equivalent NQF level * Basic computer literacy to handle essential digital tasks * Experience in a food retail or similar customer service environment is advantageous * Ability to work flexible shifts, including early mornings and weekends * Strong communication skills to engage effectively with customers and team members * Basic numeracy and literacy skills for stock management and record-keeping * Knowledge of food safety, hygiene standards, and cold chain management * Attention to detail to ensure stock rotation, merchandising, and shrinkage control * Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration * Ability to identify quality issues and manage returns or report suspicious activities responsibly Who should apply This role is suitable for individuals with a Grade 12 qualification or equivalent, basic computer literacy, and a passion for food retail. Ideal candidates will possess strong communication skills, basic numeracy and literacy, and attention to detail. They should have knowledge of food safety and hygiene standards, demonstrate personal discipline (including punctuality and adherence to dress code), and be able to work flexible shifts, including early mornings and weekends. Experience in a food retail or similar customer service environment is considered advantageous. Deadline 22nd October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/customer-assistant-foods-shelf-packer-merchandiser-435653-woolworths Source: myjobmag

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At a glance

• Customer service

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