Service Center Administrator x1

In brief

**Overview** This role is for a Service Center Administrator at Incredible Connection. The position primarily functions as a Cashier, serving as the main point of contact at till points. The core responsibilities include accurately processing point-of-sale transactions and maintaining store security standards. Additionally, during transactional downtime, the Administrator provides vital support in cellular, credit, and service administration. **What you will do** - Accurately process all point-of-sale transactions and cash ups in strict compliance with company policies and procedures. - Capture manual invoices electronically within 24 hours and attach electronic invoices to manual book copies. - Actively promote and achieve targets for add-on sales on all customer purchases. - Maintain and update TV licence registers and process all required TV licence purchases according to company regulations. - Balance cash ups and floats against system totals in the presence of a Supervisor or Manager, ensuring float seals are checked and secured at shift ends. - Ensure all till points and workstations are secure, clean, and ready for trading. - Lock till points when unattended and update till passwords weekly. - Deactivate merchandise tags upon customer checkout and verify cash/credit cards using UV light checks. - Conduct credit card security checks, ensure item counts match invoice totals, and report any suspicious activities or shoplifting to management and security. - Answer incoming calls within 3 rings using company standard greetings, taking accurate messages and transferring calls appropriately. - Provide exceptional, customer-centric service in alignment with the company service code. - Handle customer complaints efficiently and timeously, escalating issues to line management when required. - Ensure compliance with all consumer protection and retail legislation. - Assist customers with completing credit and cellular application forms, verifying supporting documentation in line with policy. - Scan and submit completed credit/cellular agreements and provide customers with copies. - Drive cellular, credit, and lay-by sales activities to meet monthly volume and target metrics. - Offer value-added services such as extended warranties and insurance products. - Receive, log, and dispatch customer repair items to authorized repair agents/vendors according to SLAs. - Inform customers clearly regarding estimated repair turnaround times and follow up on repairs pending over 7 days. - Ensure repair stock is safely stored in designated secured areas to minimize damaged or distressed stock write-offs. **Requirements (from the original advert)** - Education: Grade 12 / Matric certificate. - Experience: 2–3 years of experience in a retail environment. - Financial/Admin Experience: Practical experience in financial administration or cash handling roles. - Technical Skills: - Basic computer literacy (MS Word, MS Excel). - SAP experience is advantageous. - Experience with cellular and credit vetting processes. - Knowledge: Sound understanding of financial compliance legislation, supplier warranty procedures, and store repair agreements. - Core Competencies: - Strong numerical skills and high attention to detail. - Excellent interpersonal, verbal, and written communication skills. - Strong customer centricity and professional telephone etiquette. - Ability to work well in a team, follow instructions, and adhere to principles and values. - Target-driven with the ability to cope under pressure and handle setbacks constructively. **Who should apply** An attentive, customer-centric, and detail-oriented individual is sought for this role. The ideal candidate will have 2-3 years of retail experience, coupled with practical experience in financial administration or cash handling. They should possess strong numerical skills, high attention to detail, and excellent communication abilities, including professional telephone etiquette. The candidate must be proficient in basic computer literacy (MS Word, MS Excel), with advantageous SAP experience and familiarity with cellular and credit vetting processes. A sound understanding of relevant financial compliance, warranty procedures, and repair agreements is expected. The role requires someone who works well in a team, follows instructions, adheres to values, and is target-driven with the ability to manage pressure and setbacks effectively. **Deadline** 23 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/service-center-administrator-x1-incredible-connection Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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