Claims Administrator: Warranties

In brief

Overview M-Sure, a world leader in financial products for motor vehicles, is part of the Motus Group, a JSE-listed company in the Automotive Industry. M-Sure aims to creatively solve problems and add value by ensuring Mobility for Good, operating with a focus on Leaders, Innovation, and Customer Champions. This role is for a Claims Administrator specializing in Warranties, who will join a dynamic and highly skilled Claims Team and report directly to the Claims Manager. What you will do The Claims Administrator will contribute to the organisational goals by validating and finalising claims within policy guidelines, and performing all claim-related functions in a manner that promotes company objectives and service excellence. This includes: * Ensuring that policies and procedures are adhered to. * Ensuring claims are handled accurately as per policy schedule of benefits. * Fostering an environment conducive to teamwork. * Capturing relevant information accurately to enable colleagues to follow-up and assist clients. * Ensuring to be punctual and adhere to rosters. * Ensuring to conduct assessments in a professional manner. * Ensuring customer service / interaction and quality maintained on each call. * Ensuring reference material / notes on claim file updated. * Effective handling of assessments, ensure accuracy. * Effective handling of queries from policy holders, dealers, area managers and financial institutions. * Sound interaction with colleagues and other departments. * Assessments referred to call centre manager for approval. * Add positive input and value to call centre meeting. * Assist with ‘walk ins’ policy holders coming to our offices with queries. Requirements (from the original advert) * Client centric * Excellent Communication Skills * Computer literate MS Office * Able to work under pressure * Able to negotiate and resolve conflict * Good interpersonal skills * Attention to detail/ Accuracy * Team player * Flexible and adaptable * Problem solving/lateral thinking * Self-motivated * Able to do mathematical calculations * Liaise with selling/repairing dealers telephonically as well as via written correspondence * Receive repair quotes, scrutinise and submit & authorise claims * Attend to queries from our OEM’s, selling dealers and policy holders regarding claims and processes * Matric or equivalent * Computer Literate * Admin experience, job card costing & labour rates * Passed FAIS RE5 exam or be suitably qualified in line with date of appointment into the industry will be advantageous * Clear Criminal record * Own and live up to the Company values * Attend training initiatives to improve work quality and enhance own skills Who should apply M-Sure is seeking a qualified and experienced Claims Administrator to join a dynamic and highly skilled Claims Team. The ideal candidate will be client-centric, possess excellent communication skills, and be computer literate. They should be able to work under pressure, negotiate and resolve conflict, and demonstrate good interpersonal skills with attention to detail. A team player who is flexible, adaptable, self-motivated, and capable of problem-solving and mathematical calculations would be well-suited. The candidate must have administrative experience, including job card costing and labour rates, a clear criminal record, and be able to embody the company's values. Deadline 19 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/claims-administrator-warranties-motus-holdings-limited Source: myjobmag

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At a glance

• Microsoft Office
• Customer service

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