VIP Ambassador

In brief

**Overview** The VIP Ambassador role at Sun International is the frontline customer contact responsible for coordinating the day-to-day customer experience in the Prive and Sun Lounge areas. This involves providing exceptional service to guests in accordance with the company's VIP standards and gaming regulations. **What you will do** * Prepare the Prive Lounge * Check Prive lounge and reception area to ensure standards are met * Check operating equipment prior to start of shift to ensure all is functioning * Check cleanliness of own section, machines and/ or station * Communicate and follow-up on the correction of any equipment faults or defects * Ensure RGP / MVG / FICA information is displayed * Assist with the co-ordination and preparation of the lounges for VIP events and promotions * Liaise with VIP Management and Personal Hosts with regards to VIP’s in house and their requirements * Conduct meet and greet processes for customers on arrival and departures from the Hotel, Prive and Sun Lounge areas * Identify VIP clients by name on arrival * Interact with guests and provide professional service standards and solutions * Answer queries relating to game information, various bet types, promotions and events, as well as products * Act as a host in the Prive, Sun Lounge or Private gaming areas whilst customers are engaged in play * Establish customer needs / requirements and action accordingly * Handle any complaints, disputes and suggestions and escalate when required * Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments in line with customer requests * Process day to day complimentary vouchers for guests in the Prive / Sun Lounge areas * Process points redemption for guests in the Prive / Sun Lounge areas * Maintain MVG data hygiene and standards when printing MVG cards and respond to MVG queries * Engage with customers and provide a customer experience in the Prive and Sun Lounge areas that will support brand loyalty ensuring SI as the brand of choice for VIPs * Be the liaison between VIP Personal Host and VIP customers on a daily basis. * Prepare VIP shift report on VIPs, issues encountered, requirements, etc. and distribute and inform related departments * Perform VIP administrative functions as required * Be present on the floor during VIP functions **Requirements (from the original advert)** * **Minimum requirements Education and Experience:** * Grade 12 * Previous experience in a customer facing role * Experience in the gaming environment is an advantage * Meet all requirements for a key gaming licence * **Skills and competencies:** * **Core & Personal behavioural competencies:** * Problem Solving * Collecting Information listening; asking questions * Dealing with Customers * Handling conflict * Checking * Following Instructions * Emotional resilience * Honesty in the handling of cash * Presentable * Relationship building * **Technical/Proficiency competencies:** * English verbal communication skills * Numerical skills calculations of large numbers * Compliance procedures and regulations * Responsible gambling principles * Proficient computer skills MS Office * EGS knowledge is an advantage * **Work conditions and special requirements:** * Ability to work shifts that meet operational requirements * Physically able to work and stand for long periods of time **Who should apply** An ideal candidate for the VIP Ambassador role is someone with a Grade 12 education and previous experience in a customer-facing role, with an advantage for experience in a gaming environment. They must meet all requirements for a key gaming licence. The individual should possess strong interpersonal skills, including the ability to build relationships, handle conflict, and effectively communicate in English. Essential personal attributes include problem-solving, emotional resilience, honesty in handling cash, and being presentable. The role requires someone who is proficient in MS Office, understands compliance procedures and responsible gambling principles, and is physically able to work shifts and stand for long periods. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/vip-ambassador-sun-international-1 Source: myjobmag

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At a glance

• Microsoft Office

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