Belmond Service Excellence Advisor

In brief

**Overview** The Belmond Mount Nelson Hotel is seeking a Belmond Service Excellence Advisor. This role is focused on ensuring guests receive an excellent experience through meticulous management of guest data, preferences, and bookings, alongside active engagement to enhance their stay. **What you will do** * Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered. * Upsell, treating every customer interaction as an opportunity to enhance each guest stay by suggesting additional add-ons such as upgrades, transfers, experiences, etc. * Quality control all bookings prior to issuing travel documents and follow up to obtain any missing information or special requests. * Ensure payments are taken, questions answered, and tickets and relevant documentation delivered. * Make sure every customer has a personal interaction on any queries that they may have. * Meet SLA targets such as response times, case/queue management, and case classification accuracy in Salesforce Omnichannel. **Requirements (from the original advert)** * 2 years’ experience in Front Office or Reservations or customer service role. * Excellent telephone etiquette and verbal communication skills. * Strong organisational skills and a high level of attention to detail. * Strong computer proficiency and email communication skills. * Ability to work without supervision. * Customer service skills. **Who should apply** Individuals with a minimum of two years' experience in Front Office, Reservations, or a customer service role are encouraged to apply. The ideal candidate will possess excellent telephone and verbal communication skills, strong organizational abilities with high attention to detail, and strong computer and email communication proficiency. Applicants should be customer-service oriented and capable of working without direct supervision. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/belmond-service-excellence-advisor-belmond-mount-nelson-hotel Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Salesforce
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.