Senior Journey Concierge
- Location
- Cape Town, Western Cape
- Closing date
First listed . Last checked at source .
In brief
Overview The Senior Journey Concierge role at Belmond Mount Nelson Hotel involves curating personalised luxury travel experiences across Southern Africa for guests. This position is responsible for ensuring thoughtful, seamless, and individualised journeys, requiring deep knowledge of the region and collaborative efforts with internal teams and partners. What you will do * Curate tailored journeys across Southern Africa that are thoughtful, seamless and personal to each guest. * Build and maintain deep knowledge of our destinations, properties, experiences and partners. * Work closely with internal teams and trusted partners to deliver the experience promised to every guest. * Collaborate closely with preferred partners to ensure they reflect the standards and experience expected from Belmond. * Identify opportunities to enhance journeys while supporting commercial objectives. * Ensure guest preferences, requirements and operational information are communicated accurately and on time. * Take ownership of issues as they arise and work collaboratively to achieve effective resolutions. * Provide day-to-day guidance and support, helping the team prioritise effectively and deliver consistently high standards. * Manage quotations, reservations and travel arrangements accurately and efficiently. * Support conversion of enquiries through timely follow-up and strong relationship management. * Maintain an understanding of rates, availability and commercial considerations to support sound decision-making. Requirements (from the original advert) * Significant experience in luxury travel, destination management, hospitality, safari operations or a related guest-focused environment. * Proven experience designing and managing complex, tailor-made itineraries for discerning travellers. * Strong knowledge of Southern Africa's destinations, lodges, experiences, logistics and travel networks. * A genuine passion for travel and creating meaningful experiences. * Exceptional communication and interpersonal skills. * Strong administrative and reservation management capabilities. Who should apply Candidates with significant experience in luxury travel, destination management, hospitality, or safari operations, who have a proven track record of designing and managing complex, tailor-made itineraries for discerning travellers. Applicants should possess strong knowledge of Southern Africa's destinations, excellent communication and interpersonal skills, a genuine passion for travel, and robust administrative and reservation management capabilities. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/senior-journey-concierge-belmond-mount-nelson-hotel Source: myjobmag
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Job description
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