Stops Compliance Clerk

In brief

**Overview** This document outlines the role of a Stops Compliance Clerk at DHL. The position is focused on managing customs stops and detained shipment cases, ensuring compliance with regulations, and facilitating their resolution through communication with customers, government agencies, and internal teams. **What you will do** * Manage Customs stops and detained shipment cases from allocation to resolution. * Keep customers informed and guide them on outstanding documents, charges and next steps. * Review Customs EDI responses and ensure accurate, complete documentation is submitted. * Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases. * Maintain accurate case records, system updates and supporting documentation. * Follow up and escalate delayed or ageing cases appropriately. * Support the management of penalties, examination charges, non-compliance cases and unresolved shipments. * Support compliance reviews, audits and continuous improvement activities. **Requirements (from the original advert)** * Matric/Grade 12 or equivalent. * Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification. * Minimum 2 years’ relevant experience in Customs stops, import clearance, OGA detentions or compliance within a courier, express or freight-forwarding environment. * Good working knowledge of Customs import and stopped-shipment processes. * Strong communication, customer service and problem-solving skills. * Excellent attention to detail with the ability to manage multiple time-sensitive cases. * Proficiency in Microsoft Outlook, Word and Excel. * Ability to work shifts, weekends or public holidays when operationally required. **Who should apply** Candidates for this role should possess a Matric/Grade 12 qualification or equivalent, along with Customs Clearance Parts 1 and 2 or a similar recognized Customs-clearance qualification. A minimum of 2 years' relevant experience in Customs stops, import clearance, OGA detentions, or compliance within a courier, express, or freight-forwarding setting is essential. Applicants must demonstrate a good working knowledge of Customs import and stopped-shipment processes, coupled with strong communication, customer service, and problem-solving skills. Excellent attention to detail and the capacity to manage multiple time-sensitive cases are required. Proficiency in Microsoft Outlook, Word, and Excel is mandatory, as is the ability to work shifts, weekends, or public holidays when operational demands necessitate it. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/stops-compliance-clerk-dhl-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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