Command Centre Operations Manager - Excellerate Services

In brief

**Overview** Excellerate Services, part of CBRE Excellerate, is seeking an experienced and forward-thinking Command Centre Operations Manager. This role focuses on leading the effective operation and continuous improvement of a 24/7 technology-enabled Command Centre. It goes beyond traditional control room management by integrating operational leadership with technology, data analytics, workforce optimisation, and process improvement to enhance service delivery and productivity. The successful candidate will take ownership of daily operations, identify and resolve operational inefficiencies, and drive improvements through technology, automation, and effective resource management. This is a hands-on leadership role requiring a blend of operational expertise, technological awareness, and strong people-management capability. **What you will do** * Manage day-to-day Command Centre operations, ensuring consistent service delivery and achievement of agreed service levels and key performance indicators (KPIs). * Lead and develop Command Centre operators, supervisors, and operational support teams across a 24/7 shift-based environment. * Oversee workforce planning, rostering, attendance, deployments, leave, overtime, and resource utilisation to ensure optimal staffing and productivity. * Identify staffing gaps, operational exceptions, and service-delivery risks, taking accountability for appropriate corrective action and timely resolution. * Oversee incident management, escalation, investigation, reporting, and closure within required timeframes. * Manage remote monitoring activities, including CCTV, alarm, patrol, and other technology-enabled monitoring solutions. * Analyse operational performance, identify recurring issues and root causes, and implement sustainable corrective and preventative measures. * Develop, implement, and maintain Standard Operating Procedures (SOPs), ensuring consistent operational practices and compliance with established standards. * Work closely with operational management and other stakeholders to resolve challenges, improve coordination, and drive accountability across the business. * Recruit, train, coach, and evaluate Command Centre personnel, fostering a culture of performance, continuous learning, and operational discipline. * Manage employee performance and disciplinary matters in collaboration with HR, in accordance with company policies and applicable legislation. * Ensure compliance with governance, health and safety, quality, and operational requirements. **Requirements (from the original advert)** * Matric Grade 12. * Approximately 5–8 years of relevant operational experience, including at least 3 years in a management or senior supervisory role. * Experience within security, facilities management, logistics, fleet management, emergency response, telecommunications, monitoring centres or another high-volume 24/7 operational environment. * Proven experience managing teams across multiple shifts, including workforce planning, rostering, attendance, deployments and resource utilisation. * Experience in incident management, operational escalation, service-level monitoring and performance reporting. * Exposure to technology-enabled operational environments, including CCTV, alarm monitoring, tracking, access control or workforce-management systems. * Experience developing, implementing and maintaining Standard Operating Procedures (SOPs). * Relevant operational, security, risk, business management or related qualifications will be advantageous. * Strong analytical and problem-solving skills, with the ability to identify root causes, analyse trends and drive issues through to resolution. * An adaptable, self-driven approach, with the ability to learn new systems and technologies independently. * Excellent planning, organisational and resource-management skills. * Strong written and verbal communication skills, with the ability to engage effectively with operational teams and senior stakeholders. * High attention to detail and a disciplined approach to reporting, governance and compliance. * The ability to remain calm, exercise sound judgement and lead effectively in a fast-paced, high-pressure environment. **Who should apply** The ideal candidate is an experienced and forward-thinking Command Centre Operations Manager with approximately 5-8 years of relevant operational experience, including at least 3 years in a management or senior supervisory role. They should be proactive, adaptable, analytical, self-driven, and comfortable challenging established processes to achieve better operational outcomes. This individual needs a balance of hands-on operational expertise, technological awareness, and strong people-management capability. They must possess strong analytical and problem-solving skills, excellent planning, organisational, and resource-management skills, and strong written and verbal communication skills. High attention to detail, a disciplined approach, and the ability to remain calm and exercise sound judgment in a fast-paced, high-pressure environment are also essential. **Deadline** 21st October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/command-centre-operations-manager-excellerate-services-cbre-excellerate Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.