Supervisor FB

In brief

**Overview** This document outlines the role of a Supervisor FB at Sun International. The position involves comprehensive supervision of Food & Beverage operations, encompassing staff management, customer service, operational efficiency, stock control, and adherence to company standards. **What you will do** * Put in place staff scheduling and duty allocations to ensure maximum coverage. * Handle shift briefings / handovers / shift reports. * Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. * Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet. * Report and resolve any issues experienced. * Manage the control of stock and operating equipment as per SOP for the outlet. * Perform cash-ups at the end of the shift. * Monitor service offering / products and pricing within F&B. * Make recommendations of improvements to the product and service offering. * Co-ordinate the implementation of the food and beverage promotional calendar for outlets. * Monitor customer service standards and identify any areas of concern. * Conduct maintenance walkabouts for front of house and back of house areas. * Monitor health, safety, hygiene and environmental elements in the area. * Monitor stock control and operating equipment control processes. * Investigate variances / discrepancies and take necessary action to correct. * Provide client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc. * Be present at functions to ensure execution is in line with client requirements. * Manage staff appearance and floor appearance/ functioning of equipment and systems. * Control and management of stock and operating equipment as per SOP. * Liaise with Technical to ensure maintenance schedule plan is adhered to and any issues resolved. * Provide input into the post-mortem on events and makes recommendations for improvements. * Provide ideas and solutions that are innovative and in line with industry trends. * Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures. * Identify employee training needs. * Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet. * Supervise employee relations within the department. * Manage staff communication and motivation. * Conduct performance contracting, reviews and development. * Assist in providing resources and removing obstacles to performance. * Onboard new staff members. * Authorise spend in line with budget. * Conduct accurate 10, 20-day stock takes for the outlet in line with Company process. * Report on any variances for the outlet. * Monitor service standards and staff: guest interaction on the floor to ensure all guests are treated with courtesy and respect at all times. * Handle and resolve any guest special requests, queries or complaints. * Ensure shift hand over allows staff to provide customers with relevant service. **Requirements (from the original advert)** Education * 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level. Experience * 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations. Skills and Knowledge Behavioural: * Collecting Information * Team Co-operation * Verbally Informing * Supervising * Dealing with Customers * Appraising & developing * Problem-Solving Technical: * Food & Beverage Costing * Food & Beverage Product Knowledge * Set-up requirements * Function sheets if relevant * OE use & storage * Team Planning * Stock control * Proficient MS Office skills **Who should apply** The ideal candidate for this role is an experienced professional in the food and beverage industry, particularly with a background in supervisory or managerial functions within banqueting, in-room dining, or restaurant operations. They should possess strong leadership and team management abilities, be proficient in customer service and complaint resolution, and capable of overseeing operational standards, stock control, and staff development. Essential behavioural traits include the ability to collect information, foster team co-operation, communicate effectively, supervise, deal with customers, appraise and develop staff, and solve problems. A solid understanding of F&B costing, product knowledge, and operational procedures like set-up requirements and stock control is also necessary. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/supervisor-fb-sun-international-2 Source: myjobmag

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At a glance

• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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