FOH / Service Manager / Mixologist

HIGH END LUXURY 5 \* SAFARI LODGE IN THE GREATER KRUGER FOH / Service Manager / Mixologist Location: Limpopo, South Africa Job Type: Permanent, Full-Time Primary Industry: Travel, Leisure, Tourism and Hospitality Secondary Industry: Travel, Leisure, Tourism and Hospitality Job Description The role of FOH / Service Manager / Mixologist combines leadership of front-of-house operations with expert mixology skills to deliver an exceptional guest experience within a hospitality setting. The successful candidate manages daily service activities, oversees customer relations, and ensures the smooth running of the service team. This position requires a strong focus on quality, guest satisfaction, and operational efficiency, alongside the creation and delivery of innovative beverage offerings. Key Duties and Responsibilities * Lead and coordinate front-of-house operations to provide outstanding service standards and maintain a welcoming environment for guests. * Manage and mentor service staff, ensuring adherence to service protocols and promoting continuous professional development. * Oversee guest relations, promptly resolving any service issues or complaints to maintain high levels of customer satisfaction. * Design, prepare and serve a variety of beverages, including cocktails, ensuring consistency, quality, and creativity in all mixology offerings. * Maintain an up-to-date knowledge of beverage trends, sourcing ingredients and equipment to support innovative drink menus. * Monitor inventory levels of bar supplies and liaise with suppliers to ensure timely procurement while controlling costs. * Implement and maintain health, safety and hygiene standards in compliance with relevant legislation and organisational policies. * Collaborate with other departments, including kitchen and events teams, to coordinate service delivery and enhance guest experience. * Prepare and manage daily reports on sales, stock levels and staff performance. * Contribute to the development and execution of marketing initiatives aimed at promoting the bar and front-of-house services. Required Qualifications * Relevant qualification in hospitality management, service management or mixology from a recognised institution. * Certification in responsible alcohol service and health and safety compliance. Education * Completion of secondary education is essential. * Further education in hospitality or mixology is highly desirable. Experience * Minimum of three years’ experience in a front-of-house supervisory or management role within the hospitality industry. * Proven experience as a mixologist, demonstrating creativity and technical skill in cocktail preparation. * Experience managing teams and delivering excellent customer service under pressure. * Must have worked in remote luxury 5 star lodge prior. Knowledge and Skills * Strong leadership and team management abilities. * Excellent communication and interpersonal skills. * In-depth knowledge of beverage products, cocktail recipes and bar operations. * Ability to work effectively in a fast-paced, guest-focused environment. * Organisational skills with attention to detail and ability to manage multiple priorities. * Proficient in stock control and inventory management. * Competent in using point-of-sale systems and hospitality management software. * Commitment to upholding health and safety standards. Preferred Qualifications * Additional certifications in advanced mixology or beverage management. * Experience working within the travel, leisure or tourism sectors. * Knowledge of local and international beverage trends and customer preferences. * Multilingual abilities are advantageous. Working Conditions * Full-time role requiring flexibility to work evenings, weekends and public holidays as necessary. (6weeks on 2 weeks off) * Work takes place primarily in a bar and restaurant environment within the travel and leisure sector. * Role involves standing for extended periods and handling manual tasks associated with beverage preparation and service. * Exposure to busy and sometimes high-pressure hospitality settings. * Compliance with local health and safety regulations is mandatory. CFS Recruitment Recruiter