Surveillance Monitoring Officer (Kwazulu Natal)

In brief

**Overview** This role at Sun International in Kwazulu Natal is for a Surveillance Monitoring Officer. The position is responsible for overseeing and ensuring compliance within the gaming environment by actively monitoring activities, investigating incidents, generating reports, and enforcing adherence to established gaming procedures and relevant regulations through various surveillance methods. **What you will do** * Report all incidents and significant events to the relevant Stakeholders. * Prioritise reports according to the severity of the incident. * Capture relevant data on the EOB. * Compile comprehensive reports where required. * Review video footage and other documentation/reports relating to incidents, queries, and variances. * Investigate all variances reported to the Surveillance Department. * Report findings of the reviews. * Monitor all Gaming procedures against the relevant functions. * Complete target reports / punter scans and escorts on all gaming areas as per unit specific schedule. * Perform system and interface checks, and test alarm conditions. * Report, record, and ensure repair of faulty equipment by the relevant department. * Issue and check playing cards, where required, and other gaming related equipment as per SOP. * Identify, monitor, and action significant events as per SOP, including punter scanning, table activity, and jackpot verification. * Monitor all non-gaming procedures against the relevant function. * Proactively monitor high-risk areas and emergency response as per procedures set out. * Record and retain evidence. * Ensure compliance with the KZN Gambling Board and Financial Intelligence Centre Act. **Requirements (from the original advert)** * **Minimum requirements Education and Experience:** * Matric Grade 12 with Math’s literacy and English fluency – written and verbal. * Gaming license. * PSIRA C grade certificate. * Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits). * 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defense Force) environment (an advantage). * Experience using surveillance equipment (an advantage). * Computer literate. * No Criminal Record. * **Skills and competencies:** * Ability to work shifts that meet operational requirements. * Deep customer and market understanding. * Responsive to customer feedback. * Demonstrate end‑to‑end ownership for resolving customer problems. * Accountability. * Continuous improvement. * Transparency. * Collaborative and a team player. * Clear communicator. * Takes ownership. * Ability to focus on a specific task for long periods of time. * Good physical eyesight with or without glasses or contacts; need to be able to see colour is a precondition to perform effectively. * An ability to detect suspicious or unusual behaviour and activities. * Quick recognition of essential details and the ability to home in on relevant points or characteristics. * Level and consistency of sustained concentration - prolonged attention span. * Distinguishing between incident criteria and background noise. * Sensitivity to deviations from standard. * Ability to remain focused over time and maintain attention to detail. * Speed of review ability. * An ability to review visual screens efficiently and to pick up both detail and the broader context. * Human Vigilance / the ability to be vigilant for sustained periods of time. **Who should apply** The ideal candidate is an individual with a Matric Grade 12 qualification, including Maths literacy and written and verbal English fluency. Essential qualifications include a Gaming license, a PSIRA C grade certificate, and basic surveillance monitoring training covering Intro to Surveillance, Tables, Slots, Finance, and Cashiering toolkits. The candidate must be computer literate and have no criminal record. While not mandatory, one year of experience in a gaming, financial auditing, or law enforcement environment (such as SAPS, Security, or Defense Force) and experience using surveillance equipment are considered advantageous. The role requires the ability to work shifts, strong accountability, transparency, a collaborative spirit, clear communication, and the capacity to take ownership. Critical skills include sustained concentration, exceptional attention to detail, quick recognition of suspicious behaviour, the ability to efficiently review visual information, and prolonged vigilance. Good physical eyesight, with the ability to perceive colour, is a precondition. The candidate should also demonstrate a deep customer and market understanding, responsiveness to feedback, and end-to-end ownership for resolving problems. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/surveillance-monitoring-officer-kwazulu-natal-sun-international-1 Source: myjobmag

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