Cashier (Port Edward)

In brief

Overview This document outlines the responsibilities and requirements for a Cashier position at Sun International in Port Edward. The role involves managing a prepared work area, engaging with customers, administering counts, handling cash desk transactions, and adhering to strict financial and regulatory guidelines within a gaming environment. What you will do * Check work area and ensure all equipment is functioning and ready for service. * Check cleanliness of own section or station. * Communicate and follow-up on the correction of any equipment faults or defects. * Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times. * Interact with guests and provide professional service standards and relevant solutions. * Identify customers and understand their preferences. * Educate customers on business unit facilities, products and current promotions. * Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary. * Clear slot machines on days that count will be performed. * Conduct a count for the day. * Capture of data into the system. * Report on any suspicious transactions. * File documentation. * Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’. * Complete reconciliations (treasury, automated cashier machine, chip) daily. * Calculate and execute pay-outs. * Accurately conduct financial transactions on the gaming systems. * Identify and escalate suspicious transactions and possible fraudulent activity. * Conduct cash-ups and reconcile float at the end of service. * Substantiate and report on any float variances. * Secure and transport float as required. * Accurately record guest information and copies of trading and transactional documentation in the system. * Generate supporting documents for auditing purposes. * Apply practical work procedures and processes. * Plan generally on a short-term basis (within 3 months and within regular activity cycles). * Communicate, co-ordinate and interact with others in the value chain to ensure cashiering customers receive exceptional experiences. * Manage one's time and resources to ensure that objectives are achieved effectively and on time. * Interpret customer requirements in terms of services available and the applicable constraints. * Take initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority. * Consider all the facts, options, and possible outcomes prior to making decisions. * Work independently and be orientated towards solving customer queries. * Take ownership of customer requests and requirements. * Always follow laid-down policies and procedures, operating in line with rules, regulations, system parameters and internal controls. * Interpret customer requirements in terms of services available and facilitate operational processes. * Refer problems falling outside parameters to the team leader/manager for resolution. Requirements (from the original advert) * Ability to work shifts that meet operational requirements. * Knowledge of Gaming Regulations / FICA regulations. * Grade 12. * Previous experience in a customer facing / cashiering role. * Experience in the gaming industry (advantageous). * Problem Solving skills. * Collecting Information (listening; asking questions). * Dealing with Customers. * Attention to detail. * Checking accuracy in the handling and recording of transactions. * Following Instructions. * Emotional resilience. * Honesty in the handling of cash. * Presentable. * English verbal communication skills. * Numerical skills (calculations). * Cash / credit transaction knowledge. * Ability to detect fraudulent currency. * Knowledge of FICA threshold and suspicious transaction reporting. * Cash desk equipment usage and maintenance. * Cashiering administration. * Count skills. * Basic computer skills. Who should apply The ideal candidate for this Cashier position will possess a Grade 12 education and have prior experience in a customer-facing or cashiering role, with experience in the gaming industry being a distinct advantage. Applicants must be able to work shifts, understand and comply with Gaming and FICA regulations, and demonstrate strong numerical skills, attention to detail, and honesty in handling cash. They should be proficient in customer engagement, problem-solving, and following instructions, while also possessing emotional resilience and a presentable appearance. Basic computer skills and knowledge of cash desk equipment and administration are also required. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/cashier-port-edward-sun-international-1 Source: myjobmag

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