Reservationist Agent
- Location
- Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role at Tych Business Solutions is for a Reservationist Agent, primarily focused on assisting the Sales & Revenue Department. The central purpose is to contribute to department targets by accurately understanding guest and organisation accommodation needs, maximising room night sales at the highest achievable rates, cross-selling hotel departments, meticulously recording guest requirements, ensuring these are captured in booking details, guest profiles, and history, and preparing and sending accurate quotations. **What you will do** * Interpret accommodation needs of guests and organisations. * Sell the maximum number of room nights at the highest achievable rate. * Cross-sell hotel departments. * Make careful notes of all guest requirements. * Ensure guest requirements are captured in the booking, guest profile, and history. * Formulate and send accurate quotations when required. * Take responsibility for the complete recording of all booking and inquiry details and correspondence. * Maximise occupancy and revenue as a primary operational responsibility. * Work closely with relevant Department Teams to ensure coordinated efforts for personalised service and product. * Ensure guest preferences and requests are met with an absolute minimum of error. * Work to ensure guests perceive the hotel as a highly professional business in all respects. * Ensure guests and agents are assisted to the highest standard. * Maintain accuracy and professionalism in responses. * Anticipate and answer questions before they arise. * Ensure timeliness and quality of communication with internal partners and suppliers. * Promote a culture of employee engagement and hospitality. * Employ solution-driven and constructive conflict resolution. * Follow all departmental and hotel, health, safety, and security policies, processes, procedures, and standards with minimal tolerance for errors. * Ensure correct rates are entered when making a reservation to avoid post-stay corrections. * Manage timeous release of provisional bookings and subsequent timeous collection of deposits. * Manage reservation enquiries to achieve the revenue budget. * Maintain strict confidentiality of customer information. **Requirements (from the original advert)** * Previous experience working as a Reservations Agent in a Hotel environment. * Matric Certificate. * Process excellence and service delivery. * Sustainable quality and attention to detail. * Innovation for results. * Initiative and change agent. * Teamwork, cross-organisational collaboration, and building high-performance teams. * Managing uncertainty, ambiguity, and adaptability. * Personal and professional integrity of the highest standard. * Protel PMS experience would be beneficial. **Who should apply** The ideal candidate for this role is an experienced Reservations Agent from a hotel environment, holding a Matric Certificate. They should demonstrate process excellence, a strong focus on service delivery, sustainable quality, and meticulous attention to detail. The candidate needs to be innovative, proactive, and capable of driving change, with a strong emphasis on teamwork and cross-organisational collaboration. Essential traits include adaptability, the ability to manage uncertainty, and the highest standards of personal and professional integrity. Preference will be given to candidates residing in Franschhoek and neighboring areas. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/reservationist-agent-tych-business-solutions Source: myjobmag
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Job description
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