Deputy Director: EMIS Directorate (eCares) Manager

In brief

**Overview** This role is for a Deputy Director within the EMIS Directorate of the Free State Department of Education, specifically managing the eCares system. The position involves leading provincial support for system usage, performance, and adoption, alongside overseeing user support, access management, training, testing, system maintenance, reporting, and stakeholder collaboration related to the eCares system across the province. The successful candidate will report to the provincial EMIS head and work closely with the ECD Directorate. **What you will do** * **Provincial eCares System Use & Performance management:** Lead provincial support for system usage, performance and adoption; Monitor user compliance with system functionality and data workflows; Advocate system utilisation for decision-making. * **User Support & Access Management:** Manage 1st line helpdesk support for PED users; Manage user access, roles and permissions; Escalate issues promptly to national and service providers. * **User Training & Capacity Building:** Conduct ongoing training on new releases, functional improvements, reporting and dashboards; Support districts and circuits to drive usage. * **Testing & Implementation:** Lead provincial testing of system releases and updates; Develop test plans, record UAT outcomes, submit feedback to developers; Validate system enhancements prior to deployment. * **Systems Maintenance Support:** Work with DBE and vendors (e.g., Mezzanine/Vodacom) to ensure continuity; Identify and resolve technical issues affecting provincial users. * **Reporting & Master Data Management:** Maintain alignment between eCares and EMIS Masterlists; Validate EMIS number allocation in eCares; Support provincial reporting needs and accuracy. * **Stakeholder Collaboration:** Work closely with PED ECD and EMIS Directorates; National EMIS and ECD teams' social partners such as Ilifa Labantwana and the Bana Pele Initiative. **Requirements (from the original advert)** * SAQA-recognised three-year post-matric qualification NQF Level 7 in Information Systems / ICT / Computer Science / Data or related field. * 6-7 years’ relevant experience in Systems administration and user support; User Acceptance Testing (UAT) and training facilitation; Data reporting and system usage monitoring. * A valid driver’s license. * Knowledge of Cloud-based system operations. * Knowledge of Provincial EMIS environment and/or ECD system landscape. * Strong analytical, data manipulation and reporting skills (Excel advanced level). * Ability to coordinate multi-level stakeholders (national, provincial, district). * Problem-solving ability. * Attention to detail. * Customer service orientation. * Ability to work independently. * Ability to travel extensively. **Who should apply** This role is suited for a professional with a strong background in Information Systems, ICT, Computer Science, or Data, holding a relevant NQF Level 7 qualification. The ideal candidate will have 6-7 years of experience in system administration, user support, UAT, training, and data reporting. They should possess advanced Excel skills, knowledge of cloud-based systems and the EMIS/ECD environment, and demonstrate strong analytical, problem-solving, and coordination abilities. The role requires someone who is detail-oriented, customer-service oriented, capable of working independently, managing multiple stakeholders, and willing to travel extensively. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/deputy-director-emis-directorate-ecares-manager-free-state-department-education-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 6 years of experience.

• Microsoft Excel
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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