Virtual Coordinator - Cape Road

In brief

Overview This role is for a Virtual Coordinator at Dis-Chem Pharmacies' Cape Road store. The primary purpose is to maintain, monitor, and coordinate all virtual orders within the store, ensuring they are effectively managed and collected or delivered within Service Level Agreements (SLA). The coordinator will also ensure all involved parties meet SLA requirements and approved processes to maximize customer satisfaction. What you will do * Maintain, monitor, and coordinate all virtual orders within the store. * Ensure virtual orders are effectively managed and collected or delivered within SLA. * Ensure all role players in the process deliver against SLA requirements and approved processes. * Process all virtual orders (online, front shop, and dispensary) for collection or delivery in time. * Finalise waybills and dispatch delivery orders for the store to remain within SLA. * Keep accurate records of all process documentation and reporting. * Identify opportunities to streamline in-store operations for the fulfilment and dispatch of virtual orders. * Stay up to date with all email, delivery, and system-related queries in store and act accordingly. * Report any system issues as per Dis-Chem standard operating procedures. * Ensure each order is correctly picked and packed to avoid customer discrepancies. * Ensure customer orders are ready for collection or delivery before the customer visits the store. * Execute all purchases based on standard and consistent Dis-Chem operating procedures. * Maintain operational standards and develop plans to improve these standards within the department, securing management approval before implementation. * Resolve any customer queries in the fastest and most appropriate way possible. * Inform management of any unresolved customer matters as soon as possible to enhance customer satisfaction. * Constantly and actively strive to improve department productivity within the virtual order process and store to effectively achieve customer SLA. * Give management regular and up-to-date feedback regarding the virtual order process, order fulfilment rates, and SLA adherence. * Implement all new operations as communicated by either Store or Head Office management. * Ensure housekeeping is in accordance with Dis-Chem standards, maintaining a clean and tidy workstation. * Adhere to Dis-Chem Policies and Standard Operating Procedures. * Adhere to Health and Safety rules and regulations. * Adhere to the Dis-Chem uniform and personal appearance policy. Requirements (from the original advert) * **Essential Minimum Requirements:** * Grade 12 / Matric. * Minimum of 1-2 years’ experience in a retail environment. * **Advantageous Minimum Requirements:** * Diploma in Retail Business Management or relevant. * Previous experience in eCommerce. * **Essential Competencies:** * Proficiency in Microsoft Office – Word, Excel, PowerPoint, and Outlook. * Understanding of best practices for maintaining SLA for virtual queue orders and in-store operations. * Attention to detail. * Ability to read, write, speak, and understand English and a 2nd Additional Language. * Knowledge of the POPI and Consumer Protection Act. * Strong English language skills (read, write, speak). * Communication skills. * Understanding problems and solving – problem-solving, patient, and working under pressure. * Honesty, trustworthiness, and accuracy. * **Special conditions of employment:** * South African Citizen. * MIE, clear criminal and credit record. * Ability and willingness to work according to retail schedules. * Driver’s license and own reliable transport. Who should apply The ideal candidate should possess a Matric/Grade 12 qualification, with a Diploma in Retail Business Management or a relevant field being an advantage. They must have a minimum of 1-2 years of experience in a retail environment, and previous experience in eCommerce would be beneficial. The role requires proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook). Candidates should demonstrate strong attention to detail, excellent communication skills (both in English and a second additional language), and an understanding of best practices for maintaining SLAs in virtual order processing and in-store operations. Knowledge of the POPI and Consumer Protection Act is essential. Applicants must be South African Citizens with a clear criminal and credit record, and embody honesty, trustworthiness, and accuracy. The individual should be a patient problem-solver, capable of working under pressure and adhering to retail schedules. A valid driver’s license and own reliable transport are also mandatory. Deadline 20th October 2026 Reference Original posting: https://www.myjobmag.co.za/job/virtual-coordinator-cape-road-dis-chem-pharmacies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

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