Control Hub Operational Training Manager (Contract)

In brief

Overview This is a contract position for a Control Hub Operational Training Manager with O'Brien Recruitment. The role focuses on developing, implementing, and managing training programs to enhance operational performance, coaching employees, and ensuring compliance within an operational environment. What you will do * Design, develop and implement training programmes aligned with operational requirements. * Manage and coordinate training activities across teams. * Coach, mentor and develop employees to improve individual and team performance. * Monitor training effectiveness and identify areas requiring improvement. * Prepare daily, weekly and monthly training and performance reports. * Analyse operational and quality assurance data to identify training needs. * Manage training budgets and support resource planning. * Ensure compliance with company policies, procedures and governance requirements. * Work closely with stakeholders to drive continuous improvement and operational efficiency. * Introduce innovative learning solutions and digital training tools. Requirements (from the original advert) * Diploma or Degree in Training & Development, Logistics, Business or a related field (essential). * Minimum 4 years' experience in training and development within a customer-facing or operational environment. * Proven experience designing, implementing and managing training programmes. * Experience measuring training effectiveness and analysing performance data. * Strong reporting skills, including daily, weekly and monthly performance reporting. * Experience within a fast-paced operational, retail, logistics or digital commerce environment would be advantageous. * Relevant Learning & Development certifications would be advantageous. * Strong leadership, coaching and mentoring abilities. * Excellent communication and interpersonal skills. * Analytical thinking and problem-solving skills. * Strong planning, organisational and reporting abilities. * Customer-focused with a passion for employee development. * Ability to work under pressure and manage multiple priorities. * A proactive approach to continuous improvement and innovation. Who should apply This role is suitable for candidates with a Diploma or Degree in Training & Development, Logistics, Business, or a related field, who possess at least 4 years of experience in training and development, particularly within customer-facing or operational settings. Ideal applicants will have proven experience in designing, implementing, and managing training programs, as well as measuring their effectiveness and analysing performance data. They should demonstrate strong reporting skills, leadership, coaching, and mentoring abilities, along with excellent communication, analytical thinking, problem-solving, planning, and organisational skills. A customer focus, passion for employee development, ability to manage pressure and multiple priorities, and a proactive approach to continuous improvement and innovation are essential. Experience in fast-paced operational environments like retail, logistics, or digital commerce, and relevant Learning & Development certifications are beneficial. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/sales-marketing/sales-marketing-management/western-cape/control-hub-operational-training-manager-contract-id-7597110 Source: jobmail

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At a glance

• At least 4 years of experience.

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