Account Manager - Managed Print Solutions

In brief

**Overview** This role is for an Account Manager specializing in Managed Print Solutions (MPS) at First Technology. The primary responsibility is to oversee the successful implementation and deployment of new Managed Print Services customers, from contract signing through to revenue generation. The Account Manager acts as the main customer contact during implementation, ensuring that all contractual obligations are met on time and to a high standard. Additionally, the role focuses on driving customer satisfaction, revenue growth, operational efficiency, and strategic account development, involving collaboration with internal teams to improve processes, systems, reporting, and service delivery. **What you will do** * **Account Management & Customer Success** * Build and maintain strategic territory and account plans. * Develop strong relationships with key customer stakeholders and decision-makers. * Serve as the primary escalation point throughout the implementation lifecycle. * Manage complex customer engagements and implementation projects. * Ensure a seamless transition from sales to account management. * Conduct Quarterly Business Reviews (QBRs) to identify opportunities for growth and service enhancement. * Drive customer retention, satisfaction, and account expansion initiatives. * **Business Development & Revenue Growth** * Manage all aspects of a complex sales and implementation cycle. * Communicate value propositions effectively to executive-level decision-makers. * Develop and maintain a qualified sales pipeline. * Produce accurate revenue and forecasting reports. * Identify opportunities for additional services, upselling, and cross-selling. * Support new customer acquisition initiatives and account growth strategies. * **Implementation & Project Delivery** * Oversee the deployment of new MPS customer contracts from initiation to completion. * Ensure contractual deliverables are executed according to scope, timelines, and service expectations. * Coordinate with project managers, technical teams, billing departments, and customer stakeholders. * Monitor implementation milestones and project success metrics. * Manage implementation and billing dashboards to ensure operational efficiency. * Ensure all customer systems, billing structures, and reporting requirements are established accurately. * **Team Leadership & Performance Management** * Lead, mentor, and develop Project Managers and implementation teams. * Manage team performance reviews, coaching, and development plans. * Provide guidance and support in complex customer engagements. * Foster a high-performance and customer-centric team culture. * Ensure alignment between operational activities and business objectives. * **Operational Excellence & Process Improvement** * Analyse business processes and systems to identify improvement opportunities. * Drive automation and operational efficiency initiatives. * Evaluate and recommend technologies, vendor tools, and platforms that enhance service delivery. * Participate in strategic projects focused on process enhancement and scalability. * Assist with the development and enhancement of organizational systems and reporting capabilities. * **Data Analysis & Reporting** * Conduct fleet assessments and document output audits. * Utilise data collection and reporting tools to analyse customer environments. * Monitor customer performance metrics and service trends. * Provide recommendations that improve productivity, customer satisfaction, and cost efficiencies. * Ensure data accuracy across customer reporting and billing platforms. **Requirements (from the original advert)** * **Qualifications** * Bachelor's Degree, Diploma, or equivalent qualification in Business Management, Information Technology, Project Management, Sales, or a related field preferred. * Relevant MPS industry certifications will be advantageous. * **Experience** * Minimum 5 years' experience in Managed Print Services (MPS), Account Management, Customer Success, Project Management, or Business Operations. * Experience managing enterprise customer relationships. * Proven experience leading implementation projects and service delivery teams. * Experience in sales pipeline management and forecasting. * Strong understanding of print management solutions, fleet optimisation, and managed services environments. **Who should apply** This role is suitable for an individual with a minimum of 5 years of experience in Managed Print Services, account management, customer success, project management, or business operations, particularly with experience in managing enterprise customer relationships and leading implementation projects. The ideal candidate will have a proven track record in sales pipeline management and forecasting, along with a strong understanding of print management solutions, fleet optimisation, and managed services environments. A Bachelor's Degree, Diploma, or equivalent in a relevant field is preferred, and MPS industry certifications are considered advantageous. Applicants should be capable of driving customer satisfaction, revenue growth, and operational efficiency, and be adept at collaborating with internal teams to enhance processes and service delivery. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/account-manager-managed-print-solutions-first-technology Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

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