24hr Flexi Sales & Customer Associate (Contract)- Westgate Shopping Centre

In brief

**Overview** HomeChoice is a leading South African homeware retailer with over 40 years of experience, focused on providing quality and affordable products. This role as a Sales Associate is responsible for delivering an exceptional in-showroom customer experience. The primary goal is to convert customer visits into sales through effective product demonstration, needs analysis, and accurate order processing. The position emphasizes frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service targets. **What you will do** Key responsibilities for this role include: * **Sales Execution & Conversion:** Actively engage customers to understand their needs and convert interactions into sales. Effectively demonstrate products, clearly communicating features, benefits, pricing, and promotional offers. Achieve individual sales targets, conversion rates, and productivity expectations, and support acquisition activities including account openings and order processing. * **Customer Experience:** Deliver a consistently positive, professional, and customer-focused sales experience. Guide customers through the entire journey, including product selection, ordering, payments, and after-sales processes. Resolve basic customer queries and escalate complex issues to management. Build customer trust through accurate information, ethical selling, and clear expectation setting. * **Product Knowledge & Pricing Accuracy:** Maintain strong knowledge of products, categories, pricing, and promotions. Ensure all selling and quoting is accurate and aligned to approved catalogues and systems. Stay informed of product updates, promotions, and sales initiatives. * **Administration & Order Processing:** Accurately capture customer orders, documentation, payments, refunds, and credits in a timely manner. Ensure all required customer documentation is complete and compliant. Maintain accurate records and system entries to support reporting and audits. * **Stock Handling & Showroom Standards:** Support basic stock handling activities such as receiving assistance, stock movement, and floor replenishment. Handle products with care to prevent damages. Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor. Follow stock control procedures and report discrepancies or risks. * **Compliance, Quality & Risk Awareness:** Adhere to all company policies, procedures, quality standards, and internal controls. Follow cash handling procedures when processing payments, refunds, or credits. Participate in required training, inductions, and policy sign-offs. Escalate risks, errors, or non-compliance to the Store Supervisor. * **Teamwork & Performance Support:** Work collaboratively with team members to achieve showroom targets. Support promotions, campaigns, and activations as instructed. Be flexible in supporting operational requirements, including working shifts, weekends, and public holidays. **Requirements (from the original advert)** * Grade 12 / Matric minimum requirement. * Minimum 1 year retail sales experience. * Customer-facing sales experience within a target-driven environment. * Availability to work shifts, weekends, and public holidays. * Clear credit and criminal record. **Who should apply** The ideal candidate is customer-focused with a strong service mindset. They should be persuasive, confident, and a professional communicator, as well as detail-oriented with a focus on accuracy and quality. Candidates who are resilient, adaptable, and able to work in a fast-paced environment are sought. Having homewares retail experience would be advantageous. **Deadline** 30 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/24hr-flexi-sales-customer-associate-contract-westgate-shopping-centre-homechoice-holdings-limited Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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