24hr Flexi Sales & Customer Associate- Northgate Shopping Centre

In brief

**Overview** HomeChoice, a leading South African homeware retailer with over 40 years of experience, helps customers create beautiful homes with innovative and affordable quality products. This role is for a Sales Associate who will be responsible for delivering an exceptional in-showroom customer experience. This involves converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing. The position focuses on frontline sales execution, customer service, administration, and adherence to operational standards, providing support to the Store Supervisor and Showroom Manager to achieve sales and service outcomes. **What you will do** * **Sales Execution & Conversion:** Actively engage customers on the showroom floor to understand their needs and convert interactions into sales. Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotional offers aligned to the current catalogue. Achieve individual sales targets, conversion rates, and productivity expectations. Support acquisition activities, including account openings and order processing. * **Customer Experience:** Deliver a consistently positive, professional, and customer-focused sales experience. Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes. Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager. Build customer trust through accurate information, ethical selling, and clear expectation setting. * **Product Knowledge & Pricing Accuracy:** Maintain strong knowledge of products, categories, pricing, and promotions. Ensure all selling and quoting is accurate and aligned to approved catalogues and systems. Stay informed of product updates, promotions, and sales initiatives. * **Administration & Order Processing:** Capture customer orders, documentation, payments, refunds, and credits accurately and timeously. Ensure all required customer documentation is complete and compliant. Maintain accurate records and system entries to support reporting and audits. * **Stock Handling & Showroom Standards:** Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment. Ensure products are handled with care to prevent damages. Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor. Follow stock control procedures and report discrepancies or risks. * **Compliance, Quality & Risk Awareness:** Adhere to all policies, procedures, quality standards, and internal controls. Follow cash handling procedures when processing payments, refunds, or credits. Participate in required training, inductions, and policy sign-offs. Escalate risks, errors, or non-compliance to the Store Supervisor. * **Teamwork & Performance Support:** Work collaboratively with team members to achieve showroom targets. Support promotions, campaigns, and activations as instructed. Be flexible in supporting operational requirements, including shifts, weekends, and public holidays. **Requirements (from the original advert)** * Grade 12 / Matric minimum requirement. * Minimum 1 years’ retail sales experience. * Customer-facing sales experience within a target-driven environment. * Availability to work shifts, weekends, and public holidays. * Clear credit and criminal record. **Who should apply** The ideal candidate is customer-focused with a strong service mindset, persuasive, confident, and a professional communicator. They should be detail-oriented with a focus on accuracy and quality, resilient, adaptable, and able to work in a fast-paced environment. Applicants must meet the minimum requirements of Grade 12/Matric, at least one year of retail sales experience in a target-driven customer-facing role, availability for shifts, weekends, and public holidays, and possess a clear credit and criminal record. **Deadline** 30 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/24hr-flexi-sales-customer-associate-northgate-shopping-centre-homechoice-holdings-limited Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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