Sales

Sales and Service Consultant (Daveyton)

Lesaka Technologies

Location
Gauteng
Minimum qualification
Diploma
Closing date

First listed . Last checked at source .

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In brief

**Overview** This role as a Sales and Service Consultant at Lesaka Technologies, based in Daveyton, is focused on driving sales, providing comprehensive customer service, and promoting digital migration. The consultant will be responsible for customer engagement, performing regulatory checks, aiding in account servicing and origination, and ensuring revenue generation by meeting sales targets while adhering to strict compliance and ethical guidelines within the financial services sector. **What you will do** * Acquire and educate customers for sales and service. * Drive digital migration, ensure activation and cross complementary products. * Take accountability in customer engagement to identify customer’s needs. * Use systems to establish the authenticity of the customer and avoid compromising information to unauthorized persons. * Perform regulatory checks for customers, including FICA, POPI, and NCR. * Aid customers in account servicing and account origination. * Handle client servicing, such as issuing cards and answering client queries. * Refer matters outside the operational mandate to the team leader. * Adhere to principles of teamwork. * Allow to be led by the senior. * Ensure that revenue is generated by meeting the agreed sales target. * Retain customers by providing client service and resolving complaints and queries timeously. * Prevent account closures and operational losses by following laid down procedures on compliance. * Comply with FAIS guidelines regarding Honesty and Integrity. * Operate within the code of conduct. * Adhere to Treat Customer Fairly (TCF), FICA, POPI, and NCR guidelines. * Refer any matters outside the laid down scoring to the team leader. * Operate within the stipulated Levels and Limits. * Collate information regarding systems, clients, and processes to aid an improvement of the overall client experience. * Convert identified leads into successful sales. * Ensure activities support cost containment and reduction. * Educate customers on correct digital channels to maximize channel optimisation. * Connect with customers by living up to the brand promise of “HIGH FIVE” at all times. * Converse with customers in a way that they fully understand and provide helpful solutions and products based on their needs. * Make sure ACTIVATION is PRIORITY on onboarding. * Always conduct oneself in an ethical manner. * Adhere to the TCF Treating Customer Fairly principles in all actions. * Optimize every customer interaction to migrate cash transactions and/or convert customers to digital and self-service channels. * Resolve all customer queries efficiently and within agreed timelines. * Achieve Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements. * Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. * Fulfill transactions above the benchmark set and provide an exceptional customer experience. * Demonstrate behaviour in support of the organizational values. * Take accountability for own performance, personal, and career development. * Maintain an ability to adapt to ever-changing business and customer needs. * Contribute to the overall effectiveness and success of the team. * Improve knowledge and competencies by completing role-specific training. **Requirements (from the original advert)** * **Qualifications:** * Minimum Qualification: NQF 4 Qualification * Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board * Regulatory Exam qualification * An appropriate recognised business Diploma or Higher Certificate at NQF level 6 * Microsoft office Computer Literate * **Experience:** * 1-2 years related experience * FAIS – Yes * **The successful applicant must:** * Leadership competencies - Manager of Self * Meeting customers’ needs * Handling upset customers * Accepting development opportunities; OR Inspiring others to develop * Anticipating changes * Considering impact * Working interdependently * Valuing teams * Having the confidence to achieve ambitious goals * Celebrating success * Building relationships * Being true to myself * Demonstrating integrity * Understanding regulatory requirements **Who should apply** The ideal candidate is a customer-centric individual with 1-2 years of relevant experience in sales and service within a regulated financial environment. They should possess a strong understanding of financial regulations (FAIS, FICA, POPI, NCR) and demonstrate honesty, integrity, and ethical conduct. This role suits someone who is adept at building customer relationships, can handle challenging customer interactions, and is committed to both personal development and team success. Applicants should be adaptable to change, proactive in problem-solving, and proficient in using Microsoft Office. A commitment to meeting sales targets and contributing to digital migration efforts is essential. **Deadline** 20 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/sales-and-service-consultant-daveyton-lesaka-technologies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

  • At least 1 year of experience.
  • Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Key Performance Areas * To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products Customer * Takes accountability in customer engagement to identify customer’s needs. * Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons. * Performs the regulatory checks for the customer, FICA, POPI and NCR * Aid customers in account servicing and account origination. * Handles client serving like issuing of card, answering to client queries * Referring matters outside the operational mandate to the team leader People * Adheres to principles of teamwork * Allows to be led by the senior Finance * Ensure that revenue is generated by meeting the agreed sales target * Retain customers by providing client service and resolving complaints and queries timeously * Prevent account closures and operational losses by following laid down procedures on compliance Process, Risk, Regulatory & Compliance * Comply with FAIS guidelines Honesty and Integrity * Operates within the code of conduct * Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines * Refers any matters outside the laid down scoring to the team leader * Operate within the stipulated Levels and Limits * Collate information regarding systems, clients and process to aid an improvement of the overall client experience Responsibilities * Leads identified converted into successful sales. * Ensure activities support cost containment and reduction. * Educate customers on correct digital channels to maximize channel optimisation. * Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. * Make sure ACTIVATION is PRIORITY on onboarding * Always conduct themselves in an ethical manner. * Adhere to the TCF Treating Customer fairly principles in all that you do. * Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels. * Resolve all customer queries efficiently, and within agreed timelines. * Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements. * Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. * Fulfilling transactions above the benchmark set and providing an exceptional customer experience. * Demonstrates behaviour in support of the organizational values. * Takes accountability for own performance, personal and career development. * Maintain an ability to adapt to ever changing business and customer needs. * Contribute to the overall effectiveness and success of the team. * Improve knowledge and competencies by completing role specific training. Key performance measure * Meet stipulated target * Service compliments and complaints * Adhere to Compliance requirements * Operational losses and attrition Qualifications * Minimum Qualification: NQF 4 Qualification * Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board * Regulatory Exam qualification * An appropriate recognised business Diploma or Higher Certificate at NQF level 6 * Microsoft office Computer Literate Experience * Experience: 1-2 years related experience * FAIS – Yes The successful applicant must: * Leadership competencies - Manager of Self * Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers.  The relationships I establish help customers to feel valued and appreciated and reflect good business practices. * Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues * Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR * Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential * Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results * Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions * Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1 * Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals * Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset. * Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant. * Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints. * Being true to myself: I always do what I say I will do, even when I am under pressure. * Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers. * Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and escalate or whistle-blow potential risks and concerns when I identify them. Closing Date 20 October 2026

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