Supervisor FB- Bloemfontein

In brief

Overview Sun International is seeking a Supervisor FB for their Bloemfontein location. This role is responsible for supervising the day-to-day delivery of food and beverage service and the team within a specific outlet or conference centre. The primary objectives are to maintain service standards, enhance customer experience, and control operating equipment and stock in line with Company standards. What you will do * Put in place staff scheduling and duty allocations to ensure maximum coverage * Handle shift briefings / handovers / shift reports * Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc. * Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet * Report and resolve any issues experienced * Manage the control of stock and operating equipment as per SOP for the outlet * Cash-ups at the end of the shift * Monitor service offering / products and pricing within F&B * Make recommendations of improvements to the product and service offering * Co-ordinate the implementation of the food and beverage promotional calendar for outlets * Monitor customer service standards and identify any areas of concern * Conduct maintenance walkabouts for front of house and back of house areas * Monitor health, safety, hygiene and environmental elements in the area * Monitor stock control and operating equipment control processes * Investigate variances / discrepancies and take necessary action to correct * Provides client with relevant solutions / options for conferencing – including set-up, themes, décor, lighting, equipment, etc. * Is present at functions to ensure execution is in line with client requirements * Manages staff appearance and floor appearance/ functioning of equipment and systems * Control and management of stock and operating equipment as per SOP * Liaises with Technical to ensure maintenance schedule plan is adhered to and any issues resolved * Provide input into the post-mortem on events and makes recommendations for improvements * Provides ideas and solutions that are innovative and in line with industry trends * Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures * Identification of employee training needs * Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet * Supervise employee relations within the department * Staff communication and motivation * Performance contracting, reviews and development * Assist in providing resources and removing obstacles to performance * Onboarding of new staff members * Authorise spend in line with budget * Conduct accurate 10, 20-day stock takes for the outlet in line with Company process * Report on any variances for the outlet * Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times * Handle and resolve any guest special requests, queries or complaints * Shift hand over ensures that staff can provide customers with relevant service Requirements (from the original advert) **Education** * 3-Year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level. **Experience** * 3-4 years in the food and beverage industry including experience in banqueting, in-room dining; and / or restaurant operations. **Skills and Knowledge** * **Behavioural:** * Collecting Information * Team Co-operation * Verbally Informing * Supervising * Dealing with Customers * Appraising & developing * Problem-Solving * **Technical:** * Food & Beverage Costing * Food & Beverage Product Knowledge * Set-up requirements * Function sheets if relevant * OE use & storage * Team Planning * Stock control * Proficient MS Office skills * Micros / Opera is preferred Who should apply Candidates with a 3-year Hotel School Diploma or equivalent national qualification in hospitality at Diploma level are encouraged to apply. Applicants should possess 3-4 years of experience in the food and beverage industry, with a background in banqueting, in-room dining, and/or restaurant operations. The ideal candidate will have demonstrated supervisory skills, a customer-centric approach, and proficiency in managing staff, stock, and equipment within an F&B environment. Strong problem-solving abilities, team cooperation, and a focus on staff development are also key attributes for this role. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/supervisor-fb-bloemfontein-sun-international Source: myjobmag

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At a glance

• Microsoft Office
• Customer service

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