Ecommerce Key Account Manager

In brief

**Overview** The Ecommerce Key Account Manager at SMD Technologies is responsible for managing strategic online retail accounts. This role focuses on driving revenue growth, optimising product performance, and executing online trading strategies. The successful candidate will collaborate closely with internal departments and external retail partners to ensure best-in-class execution across all digital sales channels. **What you will do** * Build and maintain strong relationships with key online retail buyers and category managers. * Serve as the primary contact for assigned eCommerce accounts. * Manage day-to-day account enquiries and resolve customer or retailer issues promptly and professionally. * Conduct regular business reviews with customers to identify growth opportunities and improve performance. * Negotiate promotional opportunities, product placements, and trading initiatives with retail partners. * Deliver monthly, quarterly, and annual sales targets across assigned online accounts. * Develop and execute account growth strategies to maximise revenue and profitability. * Analyse sales performance, conversion rates, product mix, and customer trends to identify opportunities for growth. * Monitor key commercial metrics including revenue, margins, stock availability, sell-through, and return on investment. * Prepare regular sales forecasts, reports, and performance reviews using Excel and Power BI. * Develop and implement eCommerce strategies that improve online sales performance and customer engagement. * Identify opportunities to increase traffic, conversion rates, and average order values. * Support the execution of omni-channel strategies across multiple online platforms. * Continuously evaluate competitor activity, pricing, promotions, and market trends to maintain a competitive advantage. * Recommend improvements to customer experience and online shopping journeys. * Create, optimise, and maintain SEO-friendly product listings across all online platforms. * Ensure product titles, descriptions, specifications, images, videos, and digital assets are accurate, complete, and aligned with brand standards. * Monitor listing quality and implement improvements to maximise search visibility and conversion. * Coordinate the timely launch of new products across all online channels. * Develop annual promotional calendars for assigned accounts and product categories. * Plan, coordinate, and execute promotional campaigns in collaboration with internal marketing teams and retail partners. * Monitor promotional effectiveness and recommend future improvements based on performance analysis. * Ensure promotional pricing and product availability align with campaign objectives. * Analyse website, marketplace, and account performance data to develop data-driven strategies. * Track and report on KPIs including: Sales revenue, Conversion rates, Traffic performance, Product ranking, Stock availability, Return on advertising spend where applicable, Promotional performance. * Provide regular reports and actionable insights to senior management. * Work closely with Sales, Marketing, Creative, Product Management, Supply Chain, Planning, Finance, and Customer Service teams to ensure seamless execution. * Coordinate stock availability with planning and supply chain teams to minimise out-of-stock situations. * Collaborate with the Creative and Marketing teams to ensure digital content is optimised for each platform. * Support product launches and seasonal campaigns across all online channels. * Monitor industry trends, consumer behaviour, and competitor activity within the eCommerce landscape. * Identify new online sales opportunities and emerging digital platforms. * Recommend strategies to improve customer acquisition, retention, and online customer experience. **Requirements (from the original advert)** * Strong commercial and negotiation skills. * Excellent relationship-building and stakeholder management abilities. * Strong analytical mindset with the ability to interpret sales and performance data. * Advanced Microsoft Excel skills. * Experience using Power BI, Google Analytics, or similar reporting tools is advantageous. * Excellent written and verbal communication skills. * Strong understanding of SEO principles and eCommerce merchandising. * Excellent organisational and project management skills. * Ability to manage multiple priorities in a fast-paced environment. * Customer-focused with a proactive and solution-oriented approach. * High attention to detail and strong problem-solving abilities. * Bachelor’s degree in business, Marketing, eCommerce, Commerce, or a related field. * Minimum 3–5 years' experience in eCommerce, Key Account Management, Digital Sales, or Online Retail. * Proven experience managing online retail accounts and delivering sales growth. * Strong understanding of South African eCommerce platforms and online retail environments. * Advanced Microsoft Excel skills. * Experience using Power BI, Google Analytics, or similar analytics tools is advantageous. * Knowledge of SEO, online merchandising, and digital marketing principles. * Experience working within the consumer electronics, FMCG, or retail industry is advantageous. **Who should apply** This role is suitable for a professional with a Bachelor’s degree in Business, Marketing, eCommerce, Commerce, or a related field, and 3-5 years of experience in eCommerce, Key Account Management, Digital Sales, or Online Retail. The ideal candidate will have proven experience managing online retail accounts and driving sales growth, coupled with a strong understanding of South African eCommerce platforms, SEO principles, online merchandising, and digital marketing. They should possess strong commercial, negotiation, analytical, and relationship-building skills, be proficient in advanced Excel, and ideally have experience with Power BI, Google Analytics, or similar reporting tools. The applicant must be highly organised, customer-focused, proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Experience within the consumer electronics, FMCG, or retail industry is considered beneficial. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/ecommerce-key-account-manager-smd-technologies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Power BI
• Microsoft Excel
• SEO
• Project management
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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