Customer Care Administrator

In brief

**Overview** This role at Pedros Flame Grilled Chicken is for a Customer Care Administrator (also referred to as Customer Care Representative) responsible for delivering excellent customer service across various communication channels. The position entails efficiently handling and resolving customer queries and complaints within required timeframes. The successful candidate is expected to work with speed, accuracy, and professionalism, maintain up-to-date customer information, and identify opportunities to continuously improve internal processes and the overall customer experience. **What you will do** * Respond to customer complaints and enquiries via telephone, email and social media. * Record and escalate customer complaints to the relevant internal teams and follow up until resolved. * Contact customers to understand and assess complaints before escalating matters to stores. * Respond to and manage customer reviews across Facebook, Google and other social media platforms. * Ensure customer complaints and resolutions are accurately captured on internal reports and systems. * Maintain and update customer care reports and records. * Communicate with stores and customers daily via email and other relevant channels. * Ensure customer queries are resolved within agreed timeframes. * Provide accurate and professional information to customers, colleagues and external stakeholders. * Handle a wide range of customer queries, exceptions and complaints effectively. * Ensure all customer communication is professional, clear and of a high standard. * Maintain accurate customer information across internal systems. * Identify and communicate opportunities to improve customer service processes and procedures. * Support a positive customer journey by ensuring queries are handled efficiently from start to resolution. **Requirements (from the original advert)** * Qualification in Administration or a related field. * 1–2 years' experience in a customer service or administrative environment. * Previous experience working with social media platforms will be advantageous. * Computer literate and comfortable working across multiple systems. * Excellent customer service skills. * Excellent command of English, both written and verbal. * Strong attention to detail and accuracy. * Strong data entry and administrative skills. * Ability to work across multiple systems simultaneously. * Reliable attendance and consistent performance. **Who should apply** This role is suitable for individuals with a qualification in Administration or a related field, who possess 1-2 years of experience in a customer service or administrative environment. The ideal candidate will be highly computer literate, comfortable working across multiple systems, and demonstrate strong data entry and administrative skills, coupled with excellent customer service abilities. A strong command of English (written and verbal) is essential, along with keen attention to detail and accuracy. Applicants should be able to work across multiple systems simultaneously, show reliable attendance, and deliver consistent performance. Experience with social media platforms is considered advantageous. **Deadline** 30 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/customer-care-administrator-pedros-flame-grilled-chicken-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Customer service
• Data entry

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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