Customer Care Voice-Inbound- 18064

In brief

**Overview** This role at EXL South Africa is for a Customer Care Voice-Inbound specialist (Job ID: 18064). The position involves answering questions from providers related to Benefit Plans and Claims, requiring effective communication, accurate data entry, and eligibility/benefit verification. **What you will do** * Answers questions to providers related to Benefit Plans, Claims and related topics * To communicate effectively for additional information as needed by providers * Perform accurate data entry * Perform eligibility and benefit verification * Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication **Requirements (from the original advert)** * Good computer navigation skills * Typing speed of 30 Words per Minute with 95% Accuracy * Well versed with basic functions of Microsoft Office Word, Excel, PowerPoint, Outlook * Ability to work and collaborate effectively with internal customer * Preferred knowledge of medical terminology * Preferred ability to make sound decisions under the direction of Supervisor * Preferred ability to analyze and resolve problems with minimal supervision * Ability to navigate multiple systems and applications * Ability to produce high quality outcomes in a highly productive environment. * Ability to make sound judgments based on available information. * Excellent written and oral communication skills * Strong critical thinking skills and attention to detail * Experience in using email and Web-enabled applications **Who should apply** Ideal candidates are those with excellent written and oral communication skills, strong computer literacy including Microsoft Office, and a typing speed of 30 WPM with 95% accuracy. Applicants should be detail-oriented, possess strong critical thinking skills, and be able to navigate multiple systems while producing high-quality outcomes in a productive environment. Experience with email and web-enabled applications is essential, and an ability to collaborate effectively is required. Preferred qualities include knowledge of medical terminology and the ability to make sound decisions and analyze problems. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/customer-care-voice-inbound-18064-exl-south-africa Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Microsoft Office
• Customer service
• Data entry

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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