TEMS Administrator

In brief

Overview The TEMS Administrator at CHEP provides essential support services to customers, reporting to the Customer Contact Supervisor. This role is crucial as it serves as the first point of contact for customers, playing an integral part in building and maintaining strong relationships with CHEP's customer base. What you will do * Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues, escalating relevant issues to CHEP management as needed. * Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel. * Manage client account reconciliations query resolution process, inclusive of Debit Authorisations and THAAs, and conduct credit balance investigations. * Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution. * Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues. * Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations, and ensuring all queries are addressed and resolved in accordance with Business Rules. * Provide electronic system support to the local client base, including managing the helpdesk function where applicable. * Perform general office administration tasks, including handling the switchboard, accurate filing of client documentation, and participating in team projects and initiatives. * Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment. * Manage suspended and rejected movements. * Log necessary Salesforce cases and escalations to the business via Salesforce. * Log Collection / Return orders when needed. * Submit weekly updates to Team Leader and Supervisor for CHEP management. * Check inbound documents for validity (equipment, quantities, etc.). * Perform outbound process record-keeping. * Facilitate 1-4-1 exchanges and identify 1-4-1 exchange clients for conversion to Transfer clients where possible. * Perform yard duties, including pallet sorting, inspection of pallet quality, and reporting any problems. * Conduct stock counts and reconcile the counts. * Issue orders. * Escalate all noncompliance issues to CHEP. * Liaise with problem customers to recover outstanding balances. * Perform any other reasonable tasks as delegated by CHEP Management. Requirements (from the original advert) * Matric & a Diploma essential, preferably studying towards a business-related Degree. * Manual Drivers License. * 3-5 years Basic Accounts & Reconciliation, including general office duties. * 3 years Customer Service Experience. * Analytical Skills. * Excellent communication skills at all levels. * Knowledge of Salesforce, myCHEP would be an advantage; proficiency in Word & Excel is preferable. Who should apply The ideal candidate for this position is a team player who is systematic, accurate, patient, and service-orientated. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/tems-administrator-chep-9 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Excel
• Salesforce
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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