Despatch Clerk

In brief

**Overview** This role at Engen is for a Despatch Clerk responsible for administering and controlling the dispatch of Packaged Lubes from the Distribution Centre (DDC) to local and long-distance customers. The position focuses on optimizing customer service levels and implementing processes to reduce the cost to serve, ultimately ensuring customer satisfaction through On-Time In-Full (OTIF) delivery. **What you will do** * Administer and control the dispatch of Packaged Lubes from DDC to Local and Long-Distance customers. * Optimize customer service levels. * Follow processes to drive down the cost to serve. * Ensure customers are satisfied by delivering On-Time In-Full (OTIF). **Requirements (from the original advert)** * **Baseline:** * Grade 12 * Knowledge of warehouse management, inventory control * In-depth knowledge of dispatch function, transport planning and scheduling * 2-3 years of experience in a dispatching role * Above average computer skills (Word, Excel, Outlook) * Working knowledge of applicable handling and loading methods of product on trucks * Knowledge of customer service, vehicle planning and unitization * **Advantageous:** * Operational experience in SAP * Working knowledge of supply chain logistics * Lube product range knowledge * Understanding of Engen’s internal policies and procedures * Basic knowledge of export operations and documentation * Basic knowledge of Bulk loading and documentation **Who should apply** The ideal candidate is someone who: * Can think independently. * Has leadership skills. * Can negotiate. * Can work under pressure. * Can plan. * Can write reports. * Is able to work overtime and weekends. * Understands customers’ needs and requirements. * Is passionate about operations. * Has the ability to work at heights. * Has the ability to load transport vehicles. * Can deal with queries and solve problems. * Can effectively understand customer centricity. * Can operate effectively, even when things are not certain or the way forward is not clear. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/despatch-clerk-engen Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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