Estates Administrator

Sanlam Group

Location
Johannesburg, Gauteng
Minimum qualification
Diploma
Closing date

First listed . Last checked at source .

In brief

**Overview** The Estates Administrator role at Sanlam Group is responsible for the efficient and accurate administration of deceased estates, from initial reporting through to finalisation. This includes ensuring compliance with applicable legislation and regulatory requirements. The role supports the effective winding up of estates by coordinating documentation, engaging with beneficiaries and relevant stakeholders, monitoring the progress of each estate, and ensuring that all administrative requirements are completed accurately and timeously. **What you will do** Key responsibilities for this role include: * Administer deceased estates efficiently and accurately from initial reporting to finalisation, ensuring compliance with applicable legislation and regulatory requirements. * Support the effective winding up of estates by coordinating documentation, engaging with beneficiaries and relevant stakeholders, monitoring the progress of each estate, and ensuring all administrative requirements are completed accurately and timeously. * Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards, obtaining authorization for any exceptions. * Create a local document management system for an office or department. * Initiate new insurance policies and policy amendments, process related premium collections, liaising with customers/salespersons/agents to clarify information, and referring complex issues. * Explain product status, features, and benefits, responding to customer questions, and referring complex, unresolved issues. * Provide operational support by performing a range of routine activities using existing systems and protocols. **Requirements (from the original advert)** * **Skills:** * Policy and Regulation - Intermediate * Insurance Principles and Practice - Intermediate * Data Management - Insurance - Intermediate * Document Management - Intermediate * Digital Literacy - Intermediate * Transaction Integrity Management - Intermediate * **General Experience:** * Sound experience and understanding of straightforward procedures or systems (Minimum 1 year) * 1 year experience in a LISP or the investment industry will be advantageous * Exceptional communication skills in English – Written and Verbal * **Education:** * Degree or Diploma or Grade 12 with 2 to 3 years related experience. * **Required Behavioural Competencies:** * Ensures Accountability * Communicates Effectively * Plans and Aligns * Manages Complexity * Customer Focus * Optimises Work Processes **Who should apply** The ideal candidate for this role is someone who can efficiently and accurately administer deceased estates, ensuring compliance with legal and regulatory requirements. They should be capable of coordinating documentation, engaging with stakeholders, and monitoring the progress of estates. The candidate should possess intermediate skills in policy and regulation, insurance principles, data management, document management, digital literacy, and transaction integrity. They should have at least one year of experience with straightforward procedures or systems, with an advantage for experience in a LISP or the investment industry. Exceptional written and verbal English communication skills are required. Educationally, candidates should have a Degree or Diploma, or a Grade 12 certificate with 2 to 3 years of related experience. Key behavioural competencies include accountability, effective communication, planning, managing complexity, customer focus, and optimising work processes. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/estates-administrator-sanlam Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

  • At least 1 year of experience.

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Purpose of the Role * The Estates Administrator is responsible for the efficient and accurate administration of deceased estates from initial reporting through to finalisation, ensuring compliance with applicable legislation and regulatory requirements. * The role supports the effective winding up of estates by coordinating documentation, engaging with beneficiaries and relevant stakeholders, monitoring the progress of each estate, and ensuring that all administrative requirements are completed accurately and timeously. Overview of Role Responsibilities Level 1-13 Operational Compliance- Level 4 - Process Expert * Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Document Management- Level 4 - Process Expert * Create a local document management system for an office or department. Insurance Policy Administration- Level 4 - Process Expert * Initiate new policies and policy amendments and process the related premium collections, liaising with the customer and/or salesperson and/or agent to clarify incomplete and potentially inaccurate information and referring complex or sensitive unresolved issues to others. Insurance Policy Information - Level 4 - Process Expert * Explain product status, features, and benefits, responding to customer questions to ensure understanding; refer complex, unresolved issues to others. Operations Management- Level 4 - Process Expert * Provide operational support by performing a range of routine activities using existing systems and protocols. Required Skills Policy and Regulation - Intermediate * Works at an intermediate level to interpret and apply knowledge of laws, regulations and policies in area of expertise. Typically works with guidance. Insurance Principles and Practice - Intermediate * Works at an intermediate level to use and apply the core principles of insurance. Typically works with guidance. Data Management - Insurance - Intermediate * Works at an intermediate level to collect, store, and manage insurance-related data for accurate analysis, reporting, and compliance with industry standards. Typically works with guidance. Document Management - Intermediate * Works at an intermediate level to use document management tools to manage, view, organize, and store documents. Typically works with guidance. Digital Literacy - Intermediate * Works at an intermediate level to understand, evaluate, use, and engage with digital technology and information, as well as create and share digital content, while being aware of essentials like safety, privacy and ethical considerations. Typically works with guidance. Transaction Integrity Management - Intermediate * Works at an intermediate level to maintain the accuracy, security, and compliance of transactions, ensuring reliable transaction records and safeguarding against fraud and errors. Typically works with guidance. General Experience * Sound experience and understanding of straightforward procedures or systems Minimum 1 year * 1 year experience in a LISP or the investment industry will be advantageous * Exceptional communication skills in English – Written and Verbal Education * Degree or Diploma or Grade 12 with 2 to 3 years related experience. Required Behavioural Competencies * Ensures Accountability * Communicates Effectively * Plans and Aligns * Manages Complexity * Customer Focus * Optimises Work Processes

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Estates Administrator at Sanlam Group | SPANi - South African Jobs