Government Employees Medical Scheme (Gems) Vacancies

In brief

**Overview** This is a description for the permanent, full-time position of Client Liaison Officer at the Government Employees Medical Scheme (GEMS), based in Pietermaritzburg. The role reports directly to the Team Leader within the Client Liaison Division. The total remuneration package for this position is R503 635 per annum, based on qualifications and experience. The position is open to Disabled, EE/AA, and Non EE/AA candidates. **What you will do** The Client Liaison Officer will support the Team Leader by implementing the following Key Performance Areas: * Visit, interact and assist members in Departments and other public service offices as required. * Facilitate meetings and one-on-one sessions to resolve administrative issues encountered by members. * Receive Scheme correspondence from members and submit it to the administrative team daily. * Follow up with members on outstanding information or documents required by the Scheme to finalise business processes. * Assist the marketing service provider at marketing events by attending to member queries. * Attempt to resolve all queries at first contact. * Log all resolved and unresolved queries daily for reporting purposes. * Compile a daily activity report. * Escalate all unresolved queries to the admin team through the team leader daily. * Represent GEMS well at all times in line with the mission, vision and values. * Maintain positive Scheme member and stakeholder relationships. * Facilitate effective communication between members and the Scheme. * Compile weekly, monthly and quarterly activity reports for submission to the Team Leader. * Provide ad hoc information when requested. * Possess extensive Scheme and operational knowledge to assist in resolving member queries. * Must have the ability to use a computer and required systems to resolve member queries. * Market the Scheme to potential members and assist in enrolling them on the Scheme. * Adhere to the advice process followed in rendering advice and intermediary services (under the supervision of a Key Individual (KI) or Supervisor where applicable). * Adhere to the stipulations of the supervision agreement and instruction, guidance, and oversight of the FAIS supervisor and KI (If under supervision). * Conduct needs analyses for members, providing guidance, recommendations, and proposing the most suitable benefit option. * Provide ongoing option advice to members per their individual needs and goals. * Ensure advice record is comprehensively completed, sent to the member and supervisor/KI, and stored. **Requirements (from the original advert)** * Matric and NQF5, FAIS accredited qualification (As per FSCA published qualification list) (Recommended) * RE5 (Advantageous) * At least 2 years of industry experience (Medical Scheme Industry advantageous) * Date of First Appointment (DOFA) 2 years with FSCA for 1.16 Health Services Benefits (Advantageous) * Registered with CMS as a fully accredited broker (Advantageous) * No longer under supervision (Advantageous) * Class of Business Health Benefits (Advantageous) * If not already, must be willing and able to become a FAIS accredited representative. * Fit and Proper requirements (honesty and integrity, and good standing according to Board Notice 194 of 2017 are adhered to including financial soundness, no criminal record and previous regulatory or employer disciplinary findings). * Passion for customer service. * Self-motivated and pro-active. * Attention to detail. * Good written and verbal communication skills. * Ability to speak one of the following additional languages in addition to English: Ndebele/Swati/Zulu/Nguni (added advantage). * Team player. * Driver’s license (required). * Own car (required). **Who should apply** Candidates interested in a permanent, full-time Client Liaison Officer role in Pietermaritzburg, working for the Government Employees Medical Scheme (GEMS). The ideal candidate will have the required qualifications and experience, possess a passion for customer service, be self-motivated, proactive, detail-oriented, and have strong communication skills. They must be a team player, possess a driver's license and own car, and be willing to become a FAIS accredited representative if not already. Applicants must meet Fit and Proper requirements, demonstrating high integrity, financial soundness, no criminal record, and no previous disciplinary findings. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan. Successful candidates must align with GEMS's values (Excellence, Member Value, Integrity, Innovation, and Collaboration) and be willing to seek approval for any external work. **Deadline** Tuesday, 22 September 2026 **Reference** Original posting: https://www.govpage.co.za/vacancies/government-employees-medical-scheme-gems-vacancies-8 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service
• isiZulu

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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