Buildings On the Road Assessor (Cape Town)
- Location
- Cape Town, Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
- Not stated — check the original listing
First listed . Last checked at source .
In brief
**Overview** This document describes the role of a Buildings On the Road Assessor (Cape Town) at OUTsurance, an insurance company that has been a leader in the South African industry for 28 years. OUTsurance focuses on creating digitally-advanced solutions while maintaining human values, attributing its success to its employees. The company has been voted a Top Employer South Africa since 2022, aiming to be a great company to work for. Benefits offered to employees include a winning, fun, and inclusive company culture, great rewards and recognition programs, Medical Aid, Pension fund, Group life and Disability benefits, growth opportunities, Wi-Fi on campus, Emergency Panic-Assist through the OUTsurance app, employee wellness programs (free counselling, legal advice, financial coaching), and a staff volunteer program. The primary responsibility of this role is to assess, validate, and finalise personal lines and business claims related to buildings. **What you will do** The individual in this role will be responsible for: * Validating all incidents and claims. * Meeting with clients, witnesses, and other relevant parties. * Finalising all reports and associated administration, including scanning and photographs. * Liaising with service providers. * Making decisions related to claims, handling all associated administration, and responding to telephonic queries. * Handling and resolving all queries and problems from both service providers and clients. * Ensuring all tasks are conducted according to established performance and quality standards. **Requirements (from the original advert)** * Matric (NQF 4) * A valid driver’s license, and willingness to travel locally when required * Building industry experience and/or a tertiary qualification or significant progress towards obtaining any construction or built environment related qualification (NQF 6 or above) * Construction or building related experience * Building/Construction/Plumbing or Electrical/Electronic related experience * Face to Face Client services experience * Investigation/Assessing experience, especially in a short-term insurance industry, with preferred Buildings Assessing experience * Excellent interpersonal and communication skills (verbal and written) * Computer literacy * Investigative know-how * Conflict handling skills * Self-disciplined and self-motivated, with the ability to work independently * Problem solving/initiative * Negotiating skills * Stress tolerance * Tenacity and resilience * Analytical thinking with an investigative instinct * Customer service oriented * Deadline and results oriented * Attention to detail * Ability to take ownership and responsibility * Adaptability **Who should apply** The ideal candidate will: * Have a tertiary qualification or be making significant progress towards one in a construction or built environment related field (this is highly beneficial). * Be able to align their personal work values with OUTsurance's values of Awesome Service, Passionate, Honest, Human, Dynamic, and Recognition. * Be enthusiastic in dealing with people within a stressful, deadline-orientated environment. * Be from the various designated groups, as preference will be given in accordance with Employment Equity goals. **Deadline** Not specified **Reference** Original posting: https://jobs.smartrecruiters.com/OUTsurance/744000152926919 Source: smartrecruiters
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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