Assistant Front Office Manager
- Location
- Western Cape
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
Job description
Key Responsibilities:
* Assist the Front Office Manager with the daily management of the department.
* Lead, support and motivate the Front Office team to deliver exceptional guest service.
* Ensure efficient check-in and check-out procedures and accurate guest account management.
* Handle guest queries, requests and complaints professionally and promptly.
* Monitor room allocations, reservations and Front Office operations.
* Ensure compliance with hotel standards, policies and procedures.
* Assist with staff training, scheduling and performance management.
* Maintain high standards of guest satisfaction and service delivery.
Minimum Requirements:
* Matric / Grade 12.
* Diploma or Degree in Hospitality Management or a related field.
* Previous experience in a Front Office supervisory or management role, preferably within a 4-Star or large hotel environment.
* Working experience on Opera PMS is essential.
* Excellent communication and interpersonal skills.
* Strong organisational and problem-solving abilities.
* Professional appearance and a genuine passion for hospitality.
* Ability to work shifts, weekends and public holidays.
Karen Tupper Recruitment
Recruiter
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