Hospitality Operations Director
- Location
- Western Cape
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
At a glance
- At least 10 years of experience.
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Key Responsibilities
* Lead day-to-day operations across all hospitality departments, ensuring consistent service and brand standards.
* Drive guest satisfaction and deliver a premium, seamless estate experience.
* Lead, coach and develop Hospitality HODs, supervisors and teams, fostering accountability, collaboration and a positive workplace culture.
* Monitor operational performance, budgets, costs, profitability and resource utilisation.
* Work closely with the Commercial Revenue Manager to translate revenue and performance insights into effective operational actions.
* Oversee operational planning, systems, stock control, compliance, health and safety and quality assurance.
* Identify opportunities for continuous improvement, efficiency and sustainable growth.
* Manage operational challenges, resolve conflicts and maintain effective communication across departments.
* Support a healthy, respectful workplace culture and sustainable work-life balance.
Requirements
* SA Citizen
* Relevant degree or certification in Hospitality, Business, Food & Beverage or Event Management.
* 10–12 years’ hospitality experience, including at least 5 years in a senior leadership role.
* Proven experience managing multiple hospitality operations, ideally within luxury, boutique, wine-estate or premium environments.
* Strong commercial, operational, financial and people-management skills.
* Excellent communication, problem-solving and leadership abilities.
* High emotional intelligence and a genuine commitment to service excellence.
* South African labour, health & safety, environmental and compliance knowledge.
Karen Tupper Recruitment
Recruiter
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