Guest Relations Officer
- Location
- Western Cape
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
At a glance
- At least 2 years of experience.
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
RESPONSIBILITIES:
* Welcome and introduce the property and spa to guests;
* Check-in and check-out guests;
* Pass all relevant guest information on to various departments as required;
* Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
* Ensuring that all guest information and rates are correct;
* Guests’ liaison to all outside guests and assist the restaurant when needed;
* Update guests’ profiles on Protel;
* Report to the manager on duty regarding any related maintenance concerns;
* Prepare welcome letters and registrations cards;
* Manage:
+ Day sheet – guests itinerary document;
+ Guests' daily Call log;
+ Calls and guest concerns;
* Assist reservations with lodge guests’ bookings, and messages;
* Assist Spa, Housekeeping and Restaurant when required;
* Assist with lunch and dinner bookings on Dine-plan as required;
* Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
* Ensure all transfers are booked, tracked and charged;
* Required 2 Night audit duties per month
REQUIREMENTS:
* SA Citizen
* Hospitality Certificate/Diploma;
* At least 2-3 years experience in a similar role;
* Very strong computer and great administration skills;
* Passionate about the hospitality industry;
* Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);
* Strong customer service orientation with excellent people skills;
* Ability to maintain a professional working relationship with all departments and across cultures and religions;
* Comfortable in dealing with very distinguished clientele;
* Must be well-presented;
* Friendly, helpful and outgoing;
* Natural warmth and friendliness;
* Punctual & self-disciplined;
* Extreme attention to detail;
* Pro-Active and a team player;
* Reliable transport to and back from work
Karen Tupper Recruitment
Recruiter
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