Receptionist / Switchboard
- Location
- Western Cape
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
At a glance
- At least 1 year of experience.
- Microsoft Excel
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
Main Responsibilities:
* Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
* Engage with guests providing information related to the estate, the facilities, art & experiences;
* Conduct estate tours with guests;
* Operate telephone and switchboard service for all calls when required;
* Refer calls & provide assistance to the appropriate person depending on the nature of the call;
* Compile and update data related to the area of activity;
* Complete and distribute information that needs to be communicated around the estate;
* Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
* Keep management informed of all concerns that guests raise.
Main requirements:
* Grade 12, hospitality certificate will be a plus;
* Preferably 1- 2 years previous reception experience;
* Excellent telephone etiquette and customer-service skills;
* Fluent in English with excellent written & oral communication skills;
* Able to work in a team;
* Good computer skills (word, excel, outlook);
* Strong organizational skills and attention to detail;
* Availability to work within Hospitality operating hours (e.g., evenings, public holidays, weekends);
* Comfortable in dealing with very distinguished clientele;
* Ability to work long hours without fatigue
* Must be well-presented and have an enthusiastic personality.
Karen Tupper Recruitment
Recruiter
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