Customer Support Specialist (PH/SA) - 60797956458
Senior Turnkey Customer Support & Operations Specialist * Location: Remote (Sourcing across the Philippines, South Africa, and Latin America). * Hours: Full-time, 4:00 PM and 5:00 PM PST (US Pacific Time) * Base Salary Range: $1,500 – $2,000 USD / month (scaled strictly according to regional cost of living and technical design expertise). * Performance Bonus Structure: Our founder heavily prioritizes rewarding top-tier execution. Concrete, achievable milestones are built into this role, including: + An extra $50 USD / week for maintaining flawless zero-complaint customer service loops. + An extra $50 USD / week upon successfully transitioning to and mastering voice calls. + Performance incentives tied to successful phone order conversions. + Comprehensive monthly volume/success bonuses scaling up to $500 USD / month. * Compliance Requirement: The selected candidate will be required to execute a strict Non-Disclosure Agreement (NDA) prior to receiving system access. Company Overview We are a rapidly growing, high-volume e-commerce brand specializing in 100% USA-made specialty gun parts, tools, and tactical equipment. Averaging 100 to 150 orders per day, we take immense pride in our manufacturing quality and our commitment to the American market. We operate in a fast-paced environment and value high agency, radical transparency, and an unrelenting focus on maintaining a seamless customer experience to protect our brand reputation and eliminate chargebacks. Role Summary We are looking for a seasoned, highly autonomous, and Senior Customer Support & Operations Specialist to step into a fast-moving, deep-water environment. Currently, our founder is running the job of four to five people. We need a "turnkey" professional who can immediately absorb a massive backlog of live chats, text messages, and email tickets, with the explicit goal of transitioning into handling high-volume voice support within 1 to 4 weeks. This is not a position for a beginner or someone who needs hand-holding. You will own the primary support inbox and must be comfortable maintaining a highly disciplined workflow while working independently. Key Responsibilities…
This summary is written to help you compare roles faster. Always confirm qualifications, documents, and deadlines on the .
This page lists jobs opportunities in South Africa. Use the filters to narrow by city, work model, and closing date, then open each listing on the original employer or job board page before you apply.
Applying for permanent roles
- Mirror the job title and top three requirements in your CV summary and most recent experience.
- Quantify results where possible: sales targets, cases handled, tickets closed, or team size.
- Proofread contact details and filenames before submitting — small errors cost interviews.
- Verify the company and role on the source page before sharing ID copies or banking details.
Need broader help? Read our job scam safety guide and editorial policy.
The full posting may include additional requirements. View the complete listing on the source page.