Client Support & Onboarding Specialist Location: Remote (Sourced from The Philippines or South Africa) Employment Type: Full-Time Schedule: Monday – Friday, 8:00 AM – 4:00 PM PST (or 7:30 AM – 3:30 PM PST flexible) Target Compensation: $1,300 – $2,500 USD / month (commensurate with location & experience) * Philippines: $1,300 – $2,000 USD / month * South Africa: $1,700 – $2,500 USD / month About the Company We are a growing telehealth company that helps dietitians navigate the complexities of accepting health insurance. We eliminate administrative friction by handling insurance credentialing, contracting, billing administration, and reimbursement—allowing providers to spend less time managing back-office work and more time serving their clients. Unlike large, impersonal telehealth platforms, Covered differentiates itself through a highly responsive, personalized, high-touch service model. As our provider pipeline scales from 20 to 50+ providers, we are expanding our client operations infrastructure to ensure every provider receives same-day, expert support. Role Overview We are seeking an organized, proactive, and customer-centric Client Support & Onboarding Specialist to take end-to-end ownership of provider onboarding, routine administrative operations, and day-to-day client inquiries. In this role, you will serve as the primary point of contact for dietitians throughout their lifecycle with Covered. You will manage document workflows via DocuSign, track credentialing progress, answer recurring business and logistics questions, and bridge communication with our dedicated medical billing team. Note: This is not a traditional medical billing role. You do not need deep medical coding experience, but you must be mathematically adept, curious, and quick to learn the logic behind our business model and reimbursement flows to resolve client questions independently. Key Responsibilities 1. Provider Onboarding & Credentialing Logistics…

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