Reception & office administrator

In brief

**Overview** The Business Exchange, a division of Raizcorp, is seeking a Reception & Office Administrator. Raizcorp, established in 2000, describes itself as a 'Prosperator™' focused on growing and developing entrepreneurs. This role is responsible for managing the daily operations of one of The Business Exchange's premium business centres. The administrator acts as a premium brand ambassador, overseeing the full spectrum of front-of-house and office operations, including reception, client engagement, administration, facilities coordination, and directing cleaning staff to ensure a world-class experience for all tenants, visitors, and clients. **What you will do** The Reception & Office Administrator will: * **Reception and client management:** Maintain a neat, professional front-of-house experience; greet and assist guests; manage all incoming calls and messages, ensuring accurate routing and follow-up for both tenants and the company; handle deliveries and visitor queries; act as the first point of contact for tenant support and operational needs; and maintain a professional, service-oriented environment. * **Administrative & operational oversight:** Perform a wide range of administrative duties to ensure smooth day-to-day centre operations; oversee and direct cleaning staff as needed to ensure the centre is spotless and client-ready; maintain attendance registers and emergency procedures; track revenue, occupancy, parking, and tenant-related charges (such as printing etc.); escalate issues to appropriate departments and maintain tenant satisfaction; and support tenant onboarding and offboarding processes. * **Boardroom & hospitality coordination:** Manage bookings, readiness, and cleanliness of boardrooms; perform pre- and post-use inspections and report any issues; coordinate with the Hospitality team for seamless meeting experiences; and report staff absences and assist with daily coordination. * **Sales & client support:** Conduct viewings for potential tenants when required; actively contribute to occupancy management and lease tracking; and maintain professional conduct during all client interactions. * **Stock & supplies management:** Maintain tight control over centre stock and supplies; prevent misuse and ensure timely restocking; and keep accurate inventory records. * **Compliance & facilities:** Ensure the centre complies with internal policies and procedures; oversee maintenance, repairs, and IT issues; and coordinate with internal departments for seamless operational flow. **Requirements (from the original advert)** * **Minimum qualifications:** * Grade 12 certificate * Diploma or Degree in Communications, Client Relations, Business Administration, or related field * **Experience and skills:** * 6–10 years’ experience in a reception, office administration, or centre operations role * Strong administrative and organisational background with proven multitasking ability * Experience managing cleaning or hospitality staff * Strong proficiency in Microsoft Office and Google Suite * Experience managing technical equipment (projectors, conferencing tools, etc.) * Proven ability to manage busy operational environments * **Advantageous experience:** * Previous property or hotel industry experience * Familiarity with tenant leasing and space management * Conflict management and tenant relationship handling * **Behavioural competencies:** * Professional appearance and conduct * Exceptional communication skills (verbal and written) * Highly organised, proactive, and dependable * Strong attention to detail and administrative accuracy * Positive, service-oriented mindset * Ability to plan, prioritise, and multitask effectively * Strong sense of accountability and responsibility **Who should apply** The ideal candidate is a highly organised, administration-focused, and service-driven individual who is capable of acting as a premium brand ambassador. They should possess a professional appearance and conduct, with exceptional verbal and written communication skills. Key attributes include being highly organised, proactive, dependable, and demonstrating strong attention to detail and administrative accuracy. A positive, service-oriented mindset is essential, along with the ability to plan, prioritise, multitask effectively, and a strong sense of accountability and responsibility. The candidate should have 6–10 years of experience in a reception, office administration, or centre operations role, a strong administrative and organisational background with proven multitasking ability, and experience managing cleaning or hospitality staff. Proficiency in Microsoft Office and Google Suite, and experience managing technical equipment in busy operational environments are also required. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/logistics/operations/cape-town/reception-office-administrator-id-7608256 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 6 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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