Lancet: Entry level Admin Clerks / Receptionists

In brief

Overview This role is for an Entry-Level Admin Clerk/Receptionist at Lancet Laboratories. The position is responsible for administering the receiving, capturing, and distribution of all samples to ensure accurate information is obtained and recorded, facilitating the speedy processing of samples according to service objectives. The role also encompasses general administrative duties, managing the reception area, and providing customer service. What you will do * Administer sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites. * Process sample registration (“logging”) and queries according to set standard operating procedures. * Ensure dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitor progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time. * Perform hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures. * Handle and refer administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints. * Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures. * Investigate bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges. * Ensure basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures. * Monitor stock levels and order additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms. * Represent the organisation by applying the principles of customer care in the medical pathology field and interact professionally and ethically with medical professionals and staff. * Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service. * Receive cash from patients and ensure banking of monies in accordance with relevant standard operating procedures. * Report incidents, log customer complaints and problem solution, read documents and action tasks on the laboratory information management system in compliance with relevant organisational policy. * Prepare and scan patient forms onto laboratory scanning system (Oculus) and resolve the scanning incompletes according to set standard operating procedures. * Responsible for adhering to Lancet uniform protocols as set standard operating procedures. Requirements (from the original advert) * Grade 12 or relevant NQF level 4 qualification * Bsc Degree will be Advantageous * 0 - 1 Yrs Relevant Working Experience * Ability to cope with nervous / distressed patients * Ability to work in a pressured environment * Ability to work as part of a team * Adherence to company dress code * Administrative skills * Attention To Detail * Communication * Confidentiality / Sensitivity * Customer Orientation * Empathy * Flexibility * Interpersonal skills * Patience * Telephone etiquette * Business numeracy Who should apply This role is suitable for candidates with a Grade 12 or NQF level 4 qualification and 0-1 years of relevant working experience. The ideal applicant will possess strong administrative skills, attention to detail, and business numeracy. Key soft skills include communication, customer orientation, empathy, patience, flexibility, and the ability to cope with nervous or distressed patients. The role requires someone who can work effectively in a pressured environment as part of a team, maintains confidentiality, demonstrates good telephone etiquette, and adheres to the company's dress code and uniform protocols. Deadline Not specified Reference Original posting: https://www.graduates24.com/lancet-entry-level-admin-clerks-receptionists Source: graduate24

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