CxHub Assistant (Financial Services)

In brief

**Overview** This role at Shoprite Group of Companies is for a CxHub Assistant within Financial Services. The primary purpose of the CxHub Agent I is to support customer interactions across various contact centre channels. The position also focuses on developing the individual's knowledge, skills, and experience to enable them to deliver excellent customer service independently. The role emphasizes building product, process, and customer engagement capability through practical experience, coaching, and continuous learning. **What you will do** * **Customer Service Delivery** * Support customer interactions across voice, email, chat, social media, and other supported channels. * Resolve routine customer enquiries in line with established policies, procedures, and service standards. * Provide accurate information relating to products, services, promotions, and processes. * Escalate complex or unresolved queries to senior team members where appropriate. * **Learning and Capability Development** * Build knowledge of products, systems, processes, and customer service practices. * Participate in coaching, training, and development initiatives. * Apply feedback received from leaders and experienced agents to improve performance. * Develop confidence and competence in handling customer interactions independently. * **Operational Excellence** * Adhere to service level agreements, quality standards, and operational requirements. * Maintain accurate customer and system records. * Follow all company policies, procedures, and compliance requirements. * Contribute to a positive customer experience through professional and courteous interactions. * **Continuous Improvement** * Identify customer pain points and improvement opportunities. * Escalate system, process, or service issues to the appropriate channels. * Support initiatives aimed at improving customer satisfaction and service delivery. **Requirements (from the original advert)** * Grade 12 / Matric * 0-1 year's customer service, retail, or contact centre experience * Basic proficiency in Microsoft Office applications **Who should apply** This role is suitable for entry-level candidates who have completed Grade 12 / Matric and possess up to one year of experience in customer service, retail, or a contact centre environment. The ideal candidate is eager to learn and develop skills in customer interaction, seeking to build capability in product, process, and customer engagement. They should be proficient in basic Microsoft Office applications and capable of supporting routine customer enquiries while adhering to operational standards and company policies. **Deadline** 2026/11/14 **Reference** Original posting: https://www.myjobmag.co.za/job/cxhub-assistant-financial-services-shoprite-group-of-companies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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