ICT Technical Manager

In brief

**Overview** The ICT Technical Manager role (Ref No: 3/1/1/1/2026/342) is situated within the Chief Directorate: Deeds ICT of the Department of Land Reform and Rural Development. This is a Level 11 position based in Gauteng (Pretoria), offering an all-inclusive annual salary package of R932,292, which will be structured according to the rules for MMS. **What you will do** * Manage ICT service operations and operational command, including leading daily operations for production applications, databases, infrastructure, networks, hosting, end-user support, and service-desk interfaces within the post’s mandate. * Establish an integrated operational rhythm covering service health checks, shift or duty handovers where applicable, event monitoring, daily exceptions, weekly service reviews, and monthly management reporting. * Coordinate response to major incidents and high-impact outages, ensuring timely business communication, executive escalation, technical recovery, and documented post-incident review. * Ensure incidents, service requests, and operational exceptions are logged, prioritised, assigned, resolved, and closed against approved service targets and escalation paths. * Maintain clear operational ownership, support models, contact matrices, and runbooks for all critical services. * Assure service availability, performance, capacity, and technical resilience. * Monitor end-to-end availability and performance of critical services and identify trends, constraints, single points of failure, and emerging risks. * Manage capacity and demand planning for compute, storage, databases, middleware, connectivity, and other operational platforms, aligned with business growth and digital transformation roadmaps. * Coordinate preventative maintenance, patching, upgrades, health checks, and lifecycle interventions through approved maintenance windows and change controls. * Maintain accurate baseline information on supported environments, dependencies, configurations, warranties, licences, and technical obsolescence. * Drive remedial plans for legacy, unsupported, or unstable technology and escalate investment or procurement decisions with evidence-based motivation. * Manage incident, problem, request, and continual service improvement practices. * Implement fit-for-purpose IT service management practices for incident, request, problem, knowledge, and service-level management, aligned with approved departmental policy and standards. * Lead root-cause analysis for recurring and severe incidents; assign corrective and preventative actions; track implementation; and verify sustained control effectiveness. * Maintain a prioritised continual-improvement register based on service data, audit findings, user feedback, risk assessments, and technology trends. * Develop service dashboards showing availability, responsiveness, backlog, recurring incidents, recovery performance, user-impact trends, and improvement actions. * Promote proactive support, knowledge reuse, automation, standardisation, and measurable reduction of avoidable incidents. * Control change, release, deployment, and configuration across production environments. * Coordinate the end-to-end operational release and deployment process, including readiness assessment, scheduling, approvals, testing evidence, implementation, validation, back-out planning, and early-life support. * Ensure production changes are authorised, segregated from development activities, traceable, and supported by complete technical, security, business, and operational documentation. * Coordinate build, test, staging, and production environment teams and ensure release acceptance criteria and business sign-off are obtained before deployment. * Maintain configuration and release records sufficient to support auditability, troubleshooting, service restoration, and asset accountability. * Review change outcomes, failed changes, and emergency changes and ensure lessons are converted into strengthened controls. * Oversee service continuity, backup, recovery, security operations, and operational risk. * Coordinate operational implementation of ICT security requirements, including access control, vulnerability remediation, security patching, privileged access oversight, log monitoring, and incident escalation, in collaboration with designated security functions. * Ensure backup schedules, restore testing, disaster recovery plans, recovery procedures, and continuity dependencies are current, tested, evidenced, and aligned with approved recovery objectives. * Maintain and monitor an ICT operational risk register, control action plans, and treatment measures for services within the post’s scope. * Ensure operational data, systems, and infrastructure are protected for confidentiality, integrity, availability, authenticity, and accountability. * Escalate material risks, control failures, and non-compliance promptly and track corrective and preventative actions to verified closure. **Requirements (from the original advert)** * **Minimum requirements:** * In possession of a Grade 12 Certificate. * National Diploma (NQF Level 6) in Computer Science, Information Systems, Information Technology, Software Engineering or a relevant equivalent qualification. * A recognised ICT operations and technical service management professional certification such as ITIL®, COBIT®, PMP®, PRINCE2®, Microsoft Azure, AWS, Oracle, Cisco, VMware, Red Hat, CISSP®, CCSP®, ISO 27001, ISO 22301, or equivalent. * At least three (3) years junior management experience in a multi-site or high-availability IT operations environment. * **Job-related knowledge:** * Infrastructure or platform support. * Service management. * Incident and problem management. * Change and release control. * Supporting government, regulated, land-registry, financial, records-management or other mission-critical services. * ICT operations and service management principles, including incident, request, problem, change, release, configuration, availability, capacity, continuity, service-level and knowledge management. * ICT governance, internal control, risk management, audit evidence and records management. * Enterprise infrastructure concepts covering networks, servers, virtualisation, storage, databases, middleware, cloud / hybrid services, monitoring and automation. * Systems development and operational acceptance across the system lifecycle, including testing, deployment, rollback and early-life support. * Cybersecurity operations, identity and access control, vulnerability and patch management, logging, backup, recovery and incident escalation. * Supplier, contract, licence, asset and financial management within the public-sector control environment. * Applicable public-service legislation, policies and governance requirements, including the PFMA, public procurement prescripts, information protection, records management, and occupational health and safety requirements. * The Deeds Registration business environment, eDRS, core Deeds systems and national registry service dependencies, or the ability to acquire this knowledge rapidly. * **Job-related skills:** * Business continuity/disaster recovery. * Operational risk and management reporting. * Operational leadership, prioritisation and command during service disruption. * Analytical thinking, systems thinking, root-cause analysis and risk-based decision-making. * Service performance measurement, dashboarding, trend analysis and evidence-based reporting. * Stakeholder engagement, facilitation, negotiation, conflict resolution and executive communication. * Project, programme, change, release and vendor coordination. * Policy, standard, SOP, runbook and technical-report writing. * People management, coaching, performance management and multidisciplinary team leadership. * Financial, contract and procurement oversight within delegated authority. * High levels of integrity, judgement, accountability and attention to detail. * Willingness to travel and to participate in planned architecture reviews or production-readiness activities when required. * Valid driver's licence as travel forms an inherent requirement of the post. **Who should apply** Candidates should hold a National Diploma (NQF Level 6) in a relevant ICT field, supplemented by a Grade 12 Certificate and a recognised professional certification in ICT operations and technical service management. A minimum of three years of junior management experience in a multi-site or high-availability IT operations environment is mandatory. The ideal applicant will possess extensive knowledge in areas such as infrastructure, service management, cybersecurity, and public-sector governance. Essential skills include operational leadership, analytical thinking, stakeholder engagement, people management, and financial oversight. Demonstrated integrity, sound judgement, accountability, and meticulous attention to detail are required, along with a willingness to travel and a valid driver's licence. The Department has Employment Equity Targets for African, Coloured, Indian, and White Males, and African, Coloured, Indian, and White Females, as well as Persons with Disabilities. **Deadline** Not specified **Reference** Original posting: https://www.govpage.co.za/vacancies/department-of-land-reform-and-rural-development-vacancies-from-dpsa-circular-40-of-2026#spani-ref-3-1-1-1-2026-342 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• AWS
• Azure
• Project management
• Health and safety (OHS)
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (govpage). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.