Information Technology Technician REF NO: DWYPD/020/2026

In brief

**Overview** This is a summary of the role of an Information Technology Technician, REF NO: DWYPD/020/2026, at the Department Of Women, Youth And Persons With Disabilities. The position involves providing comprehensive IT support, maintaining network infrastructure and server rooms, ensuring system security, troubleshooting hardware/software, managing IT service desk operations, and implementing IT security controls to protect data integrity and ensure business continuity. **What you will do** * Provide network connectivity to all computer users, ensuring accessibility of WAN and LAN dependent functions. * Report on WAN and LAN functionality, connectivity changes, and performance status. * Maintain Server Room Infrastructure, including reporting faults, ensuring cleanliness, managing access, and updating the access register. * Maintain security and privacy of networks and computer systems by installing/upgrading anti-virus software, ensuring correct Operating Systems Version and Patches, monitoring updates, and monitoring GUP Server connectivity. * Install, configure, and troubleshoot computer systems by performing diagnostics, repairing/replacing damaged hardware, installing/configuring hardware/software, upgrading systems, and performing tests/evaluations on new software/hardware. * Provide IT service desk support services, including responding to incoming calls, emails, and walk-ins; logging calls; providing clients with IT reference numbers; supporting users as the first point of contact; escalating unresolved incidents; ensuring timely query resolution; monitoring the record life cycle; and keeping users informed. * Manage, implement, and maintain IT security controls to protect the department's data integrity and ensure continuity of service. * Perform and monitor daily, weekly, and monthly backups of departmental systems, servers, databases, and Microsoft 365 services. * Verify backup completion reports and promptly resolve backup failures. * Conduct quarterly backup restore tests to validate data recoverability and integrity. * Perform quarterly Disaster Recovery (DR) tests and document results. * Maintain offsite and cloud-based backup repositories to ensure business continuity. * Monitor Veeam Backup and Replication operations and ensure successful backup execution. **Requirements (from the original advert)** * Matric Certificate and National Diploma/Diploma (NQF6) in Information Technology or a relevant NQF 6 qualification. * ITIL Foundations Certificate, certified ITIL, MCSE, A+, N+ will be an added advantage. * A valid driver’s licence is required; however, this requirement is not applicable to persons with disabilities. * A minimum of 2 years’ experience in an information technology environment. * **Knowledge:** Working knowledge of the policy and regulatory environment of information technology and security; Android and iPads mobile devices; LAN/WAN support; In-depth knowledge of performing hardware and software support for Windows. * **Skills:** Interpersonal relations skills; Good communication Skills; Problem solving and analytical Skills; Advanced Computer Literacy; IT Technical support skills. * **Personal Attributes:** Ethical behaviour; Honestly and Integrity; Conscientious and proactiveness; Ability to work under pressure; Ability to work independently; Ability to maintain confidentiality of information. **Who should apply** Candidates should possess a Matric Certificate along with a National Diploma/Diploma (NQF6) in Information Technology or an equivalent NQF 6 qualification. A minimum of 2 years of experience in an information technology environment is essential. Ideal applicants will have working knowledge of IT policy and regulatory environments, support for Android and iPad mobile devices, LAN/WAN support, and in-depth experience with Windows hardware and software support. Required skills include strong interpersonal relations, communication, problem-solving, analytical abilities, advanced computer literacy, and IT technical support. Personal attributes such as ethical behaviour, honesty, integrity, conscientiousness, proactiveness, and the ability to work independently under pressure while maintaining confidentiality are also necessary. Possession of an ITIL Foundations Certificate, certified ITIL, MCSE, A+, or N+ is an added advantage. A valid driver’s licence is generally required, with an exception for persons with disabilities. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/information-technology-technician-ref-no-dwypd-020-2026-department-of-women-youth-and-persons-with-disabilities Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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