COR Operator

In brief

**Overview** This role at SBV Services, titled COR Operator, involves comprehensive security monitoring and remote access control within a control room environment. The operator is responsible for generating system codes, tracking and responding to alarms and incidents, maintaining critical security databases, and managing communication with internal and external stakeholders. The position includes specific duties depending on whether the operator is assigned to the PMC (Protection Monitoring Centre) or COR (Control Room) functions, covering aspects from ATM custodian profile management to fleet monitoring and emergency response. **What you will do** * **Generate and provide System Codes and exercise Remote access control:** * Update systems with information required for issuing codes. * Confirm and verify stakeholder information and complete security checks before issuing codes. * Generate and provide system codes, and exercise remote access control of allocated assets. * Assist with ad-hoc duties as requested by management. * **Track and Monitor in accordance with allocated responsibilities inclusive of Systems, Alarm or Incidences:** * Track and monitor via required systems and follow appropriate escalation processes. * Actively check systems are updating regularly and operating at the required level. * Identify and report SOP transgressions, emergencies, or threats following escalation processes. * Verify alarm events with third parties and action alarms according to agreed procedures. * Escalate alarm faults and provide status reports. * **Administer and Maintain the Relevant Database and Registers On Security Systems:** * Record all transgressions and faults, update and maintain records, and generate required reports. * Maintain and update all necessary registers (e.g., Occurrence Book - OB). * **Build and Maintain Internal and External stakeholder relationships:** * Build and maintain effective working relationships. * Escalate system failures immediately to the relevant party. * Assist with incoming queries from stakeholders. * Escalate all identified transgressions at centres to the Supervisor. * Continuously liaise with centres regarding access control and alarm events. * **Applicable for Operators Sitting in the PMC:** * Control and link relevant permissions to ATM Custodian Profiles on the system. * Verify that allocated vehicles are visible and tracking on the monitoring system. * Monitor and track SBV Fleet routes, adherence to scheduled service points, and report non-responsive fleet. * Remotely activate the Vehicle Protection Unit on new generation vehicles as per escalation process. * Communicate with Senior Management in the event of an emergency. * Gather Early Warning Intelligence (EWI) and report to Supervisors for escalation. * Maintain the OTC System on an ad-hoc basis in the absence of the Device Administrator. * Send an updated report to the Device Administrator informing them of new sites loaded. * **Applicable for Operators Sitting in the COR:** * Provide Centre personnel with System battery combinations when KABA lock batteries need replacement. * Assist Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries. * Monitor and analyse events to determine trends, record in the Occurrence Book (OB), and communicate trends to the Shift Supervisor. **Requirements (from the original advert)** * **Work Experience:** * **Internal Candidates:** * 3 years’ work experience operating, administering, or monitoring access control systems (e.g., CCTV), if the applicant has a Grade 10 qualification. OR * 1 year’s work experience operating, administering, or monitoring access control systems (e.g., CCTV), if the applicant has a 12 qualification. * Previous Call Centre experience and/or experience within client service (Advantageous). * **External Candidates:** * 2 years’ work experience operating, administering, or monitoring access control systems (e.g., CCTV), of which one year must be client-related services. * Experience within a logistics or CIT (Cash-In-Transit) industry (Advantageous). * **Education:** * **Internal Candidates:** Grade 10 will be considered, provided the person has 3 years of control room experience. * **External Candidates:** Grade 12. * **Special Training Requirements:** * PSIRA D (Advantageous). * Able to work shifts. * Working overtime may be required. * Microsoft Office (Word, Excel, Outlook): Basic level. * Must be able to multi-task. **Who should apply** Candidates with demonstrated experience in operating, administering, or monitoring access control systems such as CCTV are encouraged to apply. The specific work experience and educational requirements vary for internal (Grade 10 with 3 years' experience, or Grade 12 with 1 year's experience) and external applicants (Grade 12 with 2 years' experience, including 1 year of client-related service). Ideal candidates will possess basic proficiency in Microsoft Office, be capable of multitasking, and be willing to work shifts and potential overtime. Prior experience in a call centre, client service, logistics, or the CIT industry, along with a PSIRA D qualification, are considered advantageous. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/cor-operator-sbv-services-pty-ltd-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Excel
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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